Instructional Videos: Administrator Essentials

About this video series

These videos are geared towards Zendesk Admins.  Learn how to manage your agents and end-users, setup your channels, and measure the effectiveness of your business rules.

Videos

  • User Management
  • Adding an Agent
  • Creating a New Group
  • Creating an Organization
  • Creating Customer Lists
  • Creating User Fields
  • Creating Organization Fields
  • Ticket Management
  • Building an Escalation Trigger
  • Building an Automation
  • Creating Shared Views
  • Creating Shared Macros
  • Using Tags
  • Managing Tags
  • Creating Ticket Fields
  • Creating Ticket Forms (Enterprise)
  • Setting Up Satisfaction Prediction (Enterprise)
  • Exploring Satisfaction Prediction (Enterprise)
  • Channels
  • Setting Up the Web Widget
  • Designing the Web Widget
  • Setting Up the Facebook Channel
  • Setting Up the Twitter Channel
  • Navigating the Help Center
  • Setting Up the Help Center
  • Designing the Help Center
  • Organizing the Help Center
  • Enabling the Community
  • Reporting
  • Exploring Zendesk Insights
  • Creating Insights Reports
  • Creating an NPS Survey

About this video series

These videos are geared towards Zendesk Admins.  Learn how to manage your agents and end-users, setup your channels, and measure the effectiveness of your business rules.

Videos

  • User Management
  • Adding an Agent
  • Creating a New Group
  • Creating an Organization
  • Creating Customer Lists
  • Creating User Fields
  • Creating Organization Fields
  • Ticket Management
  • Building an Escalation Trigger
  • Building an Automation
  • Creating Shared Views
  • Creating Shared Macros
  • Using Tags
  • Managing Tags
  • Creating Ticket Fields
  • Creating Ticket Forms (Enterprise)
  • Setting Up Satisfaction Prediction (Enterprise)
  • Exploring Satisfaction Prediction (Enterprise)
  • Channels
  • Setting Up the Web Widget
  • Designing the Web Widget
  • Setting Up the Facebook Channel
  • Setting Up the Twitter Channel
  • Navigating the Help Center
  • Setting Up the Help Center
  • Designing the Help Center
  • Organizing the Help Center
  • Enabling the Community
  • Reporting
  • Exploring Zendesk Insights
  • Creating Insights Reports
  • Creating an NPS Survey