Instructional Videos: Agent Essentials

Quick How-To Videos

About this video series

These videos are geared towards Zendesk agents.  Learn how to manage your tickets, contribute to the Help Center, and interact with your customers.

Videos

  • Getting Started
  • Navigating the Agent Interface
  • Creating a Ticket as a Requester
  • Create a Ticket for the Requester
  • Assigning a Ticket to Yourself
  • Using Zendesk as a Light Agent
  • Ticket Management
  • Creating a Personal View
  • Creating a Macro
  • Using Markdown in a Ticket
  • Managing Suspended Tickets
  • Marking Tickets as Spam
  • Channels
  • Using the Facebook Channel
  • Using the Twitter Channel
  • Posting an Article
  • Posting to the Community

About this video series

These videos are geared towards Zendesk agents.  Learn how to manage your tickets, contribute to the Help Center, and interact with your customers.

Videos

  • Getting Started
  • Navigating the Agent Interface
  • Creating a Ticket as a Requester
  • Create a Ticket for the Requester
  • Assigning a Ticket to Yourself
  • Using Zendesk as a Light Agent
  • Ticket Management
  • Creating a Personal View
  • Creating a Macro
  • Using Markdown in a Ticket
  • Managing Suspended Tickets
  • Marking Tickets as Spam
  • Channels
  • Using the Facebook Channel
  • Using the Twitter Channel
  • Posting an Article
  • Posting to the Community