Custom Training: Zendesk Essentials (Remote)
Zendesk training credits cannot be applied to customized training.
Your organization may have complex needs, learning a new system can add to that complexity. Our Pro Serv Zendesk Essentials will teach you and your team the fundamentals of Zendesk, which every user should know.
We will tailor this foundational training to your team’s unique use-case(s) and workflow(s). We explain the basics and build a foundation for continued learning, whichever role you’ll take on in Zendesk. We will review user roles and permissions, organizations, and the ticket lifecycle. We will also demonstrate how to use search, how to assign and solve a ticket, and introduce macros.
Full details can be found here.