VILT: Defining User Roles and Responsibilities

VILT: Defining User Roles and Responsibilities

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

The ideal course to take after Zendesk Support Essentials, Defining User Roles & Responsibilities will teach you the details behind adding and setting up both your teams and your end-users to match your business' organization and priorities. You'll learn how to add people manually and in bulk, how to modify roles and permissions when needed and how to restrict access to ticketing. By the end of this course, you'll be able to:  

  • Add Users
  • Organize Agents
  • Define Agent Permissions
  • Organize End Users
  • Define User Access
  • Merge and Delete Users
  • Add User and Organization Fields
  • Define User and Organization Tags

Defining User Roles and Responsibilities: Upcoming Sessions

Event Date Spaces Left
VILT: Defining User Roles and Responsibilities (EMEA) Oct 03, 2017 10:00 a.m. -
Oct 03, 2017 11:30 a.m. BST
25
VILT: Defining User Roles and Responsibilities (AMER) Oct 03, 2017 9:00 a.m. -
Oct 03, 2017 10:30 a.m. PDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Oct 17, 2017 10:00 a.m. -
Oct 17, 2017 11:30 a.m. BST
25
VILT: Defining User Roles and Responsibilities (AMER) Oct 17, 2017 9:00 a.m. -
Oct 17, 2017 10:30 a.m. PDT
24
VILT: Defining User Roles and Responsibilities (EMEA) Oct 31, 2017 10:00 a.m. -
Oct 31, 2017 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Oct 31, 2017 9:00 a.m. -
Oct 31, 2017 10:30 a.m. PDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Nov 07, 2017 10:00 a.m. -
Nov 07, 2017 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (APAC) Nov 15, 2017 9:00 a.m. -
Nov 15, 2017 10:30 a.m. AEDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Nov 28, 2017 10:00 a.m. -
Nov 28, 2017 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Nov 28, 2017 9:00 a.m. -
Nov 28, 2017 10:30 a.m. PST
25
VILT: Defining User Roles and Responsibilities (EMEA) Dec 12, 2017 10:00 a.m. -
Dec 12, 2017 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Dec 12, 2017 9:00 a.m. -
Dec 12, 2017 10:30 a.m. PST
25

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

The ideal course to take after Zendesk Support Essentials, Defining User Roles & Responsibilities will teach you the details behind adding and setting up both your teams and your end-users to match your business' organization and priorities. You'll learn how to add people manually and in bulk, how to modify roles and permissions when needed and how to restrict access to ticketing. By the end of this course, you'll be able to:  

  • Add Users
  • Organize Agents
  • Define Agent Permissions
  • Organize End Users
  • Define User Access
  • Merge and Delete Users
  • Add User and Organization Fields
  • Define User and Organization Tags

Live events

Defining User Roles and Responsibilities: Upcoming Sessions

Event Date Spaces Left
VILT: Defining User Roles and Responsibilities (EMEA) Oct 03, 2017 10:00 a.m. -
Oct 03, 2017 11:30 a.m. BST
25
VILT: Defining User Roles and Responsibilities (AMER) Oct 03, 2017 9:00 a.m. -
Oct 03, 2017 10:30 a.m. PDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Oct 17, 2017 10:00 a.m. -
Oct 17, 2017 11:30 a.m. BST
25
VILT: Defining User Roles and Responsibilities (AMER) Oct 17, 2017 9:00 a.m. -
Oct 17, 2017 10:30 a.m. PDT
24
VILT: Defining User Roles and Responsibilities (EMEA) Oct 31, 2017 10:00 a.m. -
Oct 31, 2017 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Oct 31, 2017 9:00 a.m. -
Oct 31, 2017 10:30 a.m. PDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Nov 07, 2017 10:00 a.m. -
Nov 07, 2017 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (APAC) Nov 15, 2017 9:00 a.m. -
Nov 15, 2017 10:30 a.m. AEDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Nov 28, 2017 10:00 a.m. -
Nov 28, 2017 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Nov 28, 2017 9:00 a.m. -
Nov 28, 2017 10:30 a.m. PST
25
VILT: Defining User Roles and Responsibilities (EMEA) Dec 12, 2017 10:00 a.m. -
Dec 12, 2017 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Dec 12, 2017 9:00 a.m. -
Dec 12, 2017 10:30 a.m. PST
25