VILT: Defining User Roles and Responsibilities

Virtual Instructor-Led Training

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About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

The ideal course to take after Zendesk Support Essentials, Defining User Roles & Responsibilities will teach you the details behind adding and setting up both your teams and your end-users to match your business' organization and priorities. You'll learn how to add people manually and in bulk, how to modify roles and permissions when needed and how to restrict access to ticketing. By the end of this course, you'll be able to:  

  • Add Users
  • Organize Agents
  • Define Agent Permissions
  • Organize End Users
  • Define User Access
  • Merge and Delete Users
  • Add User and Organization Fields
  • Define User and Organization Tags

Defining User Roles and Responsibilities: Upcoming Sessions

Event Date
VILT: Defining User Roles and Responsibilities (EMEA) Apr 25, 2017 10:00 a.m. - Apr 25, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Apr 25, 2017 9:00 a.m. - Apr 25, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (EMEA) May 09, 2017 10:00 a.m. - May 09, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) May 09, 2017 9:00 a.m. - May 09, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (EMEA) May 23, 2017 10:00 a.m. - May 23, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (APAC) May 24, 2017 9:00 a.m. - May 24, 2017 10:30 a.m. AEST
VILT: Defining User Roles and Responsibilities (EMEA) Jun 06, 2017 10:00 a.m. - Jun 06, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Jun 06, 2017 9:00 a.m. - Jun 06, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (EMEA) Jun 20, 2017 10:00 a.m. - Jun 20, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Jun 20, 2017 9:00 a.m. - Jun 20, 2017 10:30 a.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

The ideal course to take after Zendesk Support Essentials, Defining User Roles & Responsibilities will teach you the details behind adding and setting up both your teams and your end-users to match your business' organization and priorities. You'll learn how to add people manually and in bulk, how to modify roles and permissions when needed and how to restrict access to ticketing. By the end of this course, you'll be able to:  

  • Add Users
  • Organize Agents
  • Define Agent Permissions
  • Organize End Users
  • Define User Access
  • Merge and Delete Users
  • Add User and Organization Fields
  • Define User and Organization Tags

Live events

Defining User Roles and Responsibilities: Upcoming Sessions

Event Date
VILT: Defining User Roles and Responsibilities (EMEA) Apr 25, 2017 10:00 a.m. -
Apr 25, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Apr 25, 2017 9:00 a.m. -
Apr 25, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (EMEA) May 09, 2017 10:00 a.m. -
May 09, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) May 09, 2017 9:00 a.m. -
May 09, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (EMEA) May 23, 2017 10:00 a.m. -
May 23, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (APAC) May 24, 2017 9:00 a.m. -
May 24, 2017 10:30 a.m. AEST
VILT: Defining User Roles and Responsibilities (EMEA) Jun 06, 2017 10:00 a.m. -
Jun 06, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Jun 06, 2017 9:00 a.m. -
Jun 06, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (EMEA) Jun 20, 2017 10:00 a.m. -
Jun 20, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Jun 20, 2017 9:00 a.m. -
Jun 20, 2017 10:30 a.m. PDT