VILT: Defining User Roles and Responsibilities

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

The ideal course to take after Zendesk Support Essentials, Defining User Roles & Responsibilities will teach you the details behind adding and setting up both your teams and your end-users to match your business' organization and priorities. You'll learn how to add people manually and in bulk, how to modify roles and permissions when needed and how to restrict access to ticketing. By the end of this course, you'll be able to:  

  • Add Users
  • Organize Agents
  • Define Agent Permissions
  • Organize End Users
  • Define User Access
  • Merge and Delete Users
  • Add User and Organization Fields
  • Define User and Organization Tags

Defining User Roles and Responsibilities: Upcoming Sessions

Event Date
VILT: Defining User Roles and Responsibilities (EMEA) Aug 01, 2017 10:00 a.m. -
Aug 01, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Aug 01, 2017 9:00 a.m. -
Aug 01, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (APAC) Aug 15, 2017 9:00 a.m. -
Aug 15, 2017 10:30 a.m. AEST
VILT: Defining User Roles and Responsibilities (APAC) Aug 16, 2017 9:00 a.m. -
Aug 16, 2017 10:30 a.m. AEST
VILT: Defining User Roles and Responsibilities (EMEA) Aug 21, 2017 2:00 p.m. -
Aug 21, 2017 3:30 p.m. BST
VILT: Defining User Roles and Responsibilities (EMEA) Sep 05, 2017 10:00 a.m. -
Sep 05, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Sep 05, 2017 9:00 a.m. -
Sep 05, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (EMEA) Sep 19, 2017 10:00 a.m. -
Sep 19, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Sep 19, 2017 9:00 a.m. -
Sep 19, 2017 10:30 a.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

The ideal course to take after Zendesk Support Essentials, Defining User Roles & Responsibilities will teach you the details behind adding and setting up both your teams and your end-users to match your business' organization and priorities. You'll learn how to add people manually and in bulk, how to modify roles and permissions when needed and how to restrict access to ticketing. By the end of this course, you'll be able to:  

  • Add Users
  • Organize Agents
  • Define Agent Permissions
  • Organize End Users
  • Define User Access
  • Merge and Delete Users
  • Add User and Organization Fields
  • Define User and Organization Tags

Live events

Defining User Roles and Responsibilities: Upcoming Sessions

Event Date
VILT: Defining User Roles and Responsibilities (EMEA) Aug 01, 2017 10:00 a.m. -
Aug 01, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Aug 01, 2017 9:00 a.m. -
Aug 01, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (APAC) Aug 15, 2017 9:00 a.m. -
Aug 15, 2017 10:30 a.m. AEST
VILT: Defining User Roles and Responsibilities (APAC) Aug 16, 2017 9:00 a.m. -
Aug 16, 2017 10:30 a.m. AEST
VILT: Defining User Roles and Responsibilities (EMEA) Aug 21, 2017 2:00 p.m. -
Aug 21, 2017 3:30 p.m. BST
VILT: Defining User Roles and Responsibilities (EMEA) Sep 05, 2017 10:00 a.m. -
Sep 05, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Sep 05, 2017 9:00 a.m. -
Sep 05, 2017 10:30 a.m. PDT
VILT: Defining User Roles and Responsibilities (EMEA) Sep 19, 2017 10:00 a.m. -
Sep 19, 2017 11:30 a.m. BST
VILT: Defining User Roles and Responsibilities (AMER) Sep 19, 2017 9:00 a.m. -
Sep 19, 2017 10:30 a.m. PDT