eLearning: Build and Manage Content in Your Knowledge Base

Free eLearning

About this course

Adding Zendesk Guide to Zendesk Support provides you with a complete self-service support option. 

Using Guide you can create a Help Center that includes a:

  • Branded customer-facing support site
  • Knowledge base, for publishing self-service content
  • Community, available on Guide Professional, for customer collaboration
  • Customer portal, where customers submit tickets and, on Guide Professional, also manage their tickets

This self-paced course provides essential information to start building and managing your knowledge base. It will take approximately 25 minutes to complete the course, and it does not require speakers or headphones. By the end of the course, you’ll be able to build, manage, and arrange the content in your knowledge base. 

We recommend taking “Self-service: Set Up and Customize Guide” before starting this course if you’re new to Zendesk Support.

Curriculum

  • eLearning: Build and Manage Content in Your Knowledge Base
  • eLearning Session Survey

About this course

Adding Zendesk Guide to Zendesk Support provides you with a complete self-service support option. 

Using Guide you can create a Help Center that includes a:

  • Branded customer-facing support site
  • Knowledge base, for publishing self-service content
  • Community, available on Guide Professional, for customer collaboration
  • Customer portal, where customers submit tickets and, on Guide Professional, also manage their tickets

This self-paced course provides essential information to start building and managing your knowledge base. It will take approximately 25 minutes to complete the course, and it does not require speakers or headphones. By the end of the course, you’ll be able to build, manage, and arrange the content in your knowledge base. 

We recommend taking “Self-service: Set Up and Customize Guide” before starting this course if you’re new to Zendesk Support.

Curriculum

  • eLearning: Build and Manage Content in Your Knowledge Base
  • eLearning Session Survey