Keboola Insights Course: Business User (Course 1)
Training credits cannot be applied to this course.
Business User (BU) is the first course in the Zendesk Insights Advanced Learnings series. This course starts by providing an introduction to the Zendesk Insights interface within the native Gooddata environment.
You will learn how to use mouse-overs, drill-ins, and filters to get useful information from your dashboard. While we recommend organic exploration, there are also guides throughout this course that will provide in-depth explanations to further your understanding.
The Test Your Knowledge tab in this section is designed to review the material and identify areas where you may need some more time learning before moving on. Once you are familiar with the layout, you will then switch to “My dashboard” and learn to create reports. You will combine pre-existing metrics, slices, and filters so that you will eventually be able to answer your own unique business questions. You will also begin to understand how to modify report types as well as the layout of the dashboard itself. Similar to the orientation section there is a guide to deepen your understanding and a Learning Tasks tab to assist in your hands on development.
There are helpful videos, hints, and an Expected Results tab to guide you along the way to completing each task. When you have fully completed each task you will be ready to fly solo and try the challenge problems to earn your badge and complete this course.