Webinar: Leverage Enterprise Features

Free Webinar

About this course

All sessions for Q2 2017 have been delivered. We'll be scheduling the Q3 2017 dates soon!

You’ve made the move to the Enterprise Plan, and you’re ready to modernize your customer service at scale. Leveraging the features that are now available to you to create an even more engaging, and effective customer experience is essential to your success - and we want to help get you there. 

Join our Customer Education team for a 60 minute webinar focusing on helping you identify opportunities for optimization of Enterprise plan features that will strengthen your support organization.

This webinar will cover:

Admin & Agent Productivity Features

    • Custom Agent Roles 
    • Light Agents 
    • Advanced Security Options 
    • Business Rules Analysis 
    • Ticket Sharing via Business Rules 
    • Reporting 

End-User Experience

    • Multiple Brands
    • Ticket Forms
    • Multiple Schedules
    • Conditional Fields

Live Q&A

Webinar: Leverage Enterprise Features

Event Date
Webinar: Leverage Enterprise Features (APAC) Aug 31, 2017 2:00 p.m. -
Aug 31, 2017 3:00 p.m. AEST
Webinar: Leverage Enterprise Features (EMEA) Aug 31, 2017 10:00 a.m. -
Aug 31, 2017 11:00 a.m. BST
Webinar: Leverage Enterprise Features (AMER) Sep 01, 2017 10:00 a.m. -
Sep 01, 2017 11:00 a.m. PDT

Curriculum

  • Webinar: Leverage Enterprise Features
  • Post-Session Survey

About this course

All sessions for Q2 2017 have been delivered. We'll be scheduling the Q3 2017 dates soon!

You’ve made the move to the Enterprise Plan, and you’re ready to modernize your customer service at scale. Leveraging the features that are now available to you to create an even more engaging, and effective customer experience is essential to your success - and we want to help get you there. 

Join our Customer Education team for a 60 minute webinar focusing on helping you identify opportunities for optimization of Enterprise plan features that will strengthen your support organization.

This webinar will cover:

Admin & Agent Productivity Features

    • Custom Agent Roles 
    • Light Agents 
    • Advanced Security Options 
    • Business Rules Analysis 
    • Ticket Sharing via Business Rules 
    • Reporting 

End-User Experience

    • Multiple Brands
    • Ticket Forms
    • Multiple Schedules
    • Conditional Fields

Live Q&A

Live events

Webinar: Leverage Enterprise Features

Event Date
Webinar: Leverage Enterprise Features (APAC) Aug 31, 2017 2:00 p.m. -
Aug 31, 2017 3:00 p.m. AEST
Webinar: Leverage Enterprise Features (EMEA) Aug 31, 2017 10:00 a.m. -
Aug 31, 2017 11:00 a.m. BST
Webinar: Leverage Enterprise Features (AMER) Sep 01, 2017 10:00 a.m. -
Sep 01, 2017 11:00 a.m. PDT

Curriculum

  • Webinar: Leverage Enterprise Features
  • Post-Session Survey