VILT: Metrics and Analytics: Intro to Insights

Virtual Instructor-Led Training

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About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Insights is a powerful reporting integration from GoodData. It lets you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations.

In our Intro to Insights course, we’ll explore Insights through practical examples and hands-on exercises. By the end of the session, you’ll be able to do the following: 

  • Set Up Your Insights Project and Navigate Its Dashboards
  • Build Custom Reports
  • Organize Your Reports
  • Review Your Pre-built Reports
  • Share Your Reports and Dashboards 
  • Create and Share a Custom Dashboard

[Note: This Intro to Insights course does not teach users how to create a custom metric.]

 

VILT: Metrics and Analytics: Intro to Insights

Event Date
VILT: Metrics and Analytics: Intro to Insights (EMEA) Apr 28, 2017 10:00 a.m. - Apr 28, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (AMER) Apr 28, 2017 9:00 a.m. - Apr 28, 2017 11:00 a.m. PDT
VILT: Metrics and Analytics: Intro to Insights (EMEA) May 12, 2017 10:00 a.m. - May 12, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (AMER) May 12, 2017 9:00 a.m. - May 12, 2017 11:00 a.m. PDT
VILT: Metrics and Analytics: Intro to Insights (EMEA) May 26, 2017 10:00 a.m. - May 26, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (APAC) Jun 01, 2017 9:00 a.m. - Jun 01, 2017 11:00 a.m. AEST
VILT: Metrics and Analytics: Intro to Insights (EMEA) Jun 09, 2017 10:00 a.m. - Jun 09, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (AMER) Jun 09, 2017 9:00 a.m. - Jun 09, 2017 11:00 a.m. PDT
VILT: Metrics and Analytics: Intro to Insights (EMEA) Jun 23, 2017 10:00 a.m. - Jun 23, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (AMER) Jun 23, 2017 9:00 a.m. - Jun 23, 2017 11:00 a.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Insights is a powerful reporting integration from GoodData. It lets you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations.

In our Intro to Insights course, we’ll explore Insights through practical examples and hands-on exercises. By the end of the session, you’ll be able to do the following: 

  • Set Up Your Insights Project and Navigate Its Dashboards
  • Build Custom Reports
  • Organize Your Reports
  • Review Your Pre-built Reports
  • Share Your Reports and Dashboards 
  • Create and Share a Custom Dashboard

[Note: This Intro to Insights course does not teach users how to create a custom metric.]

 

Live events

VILT: Metrics and Analytics: Intro to Insights

Event Date
VILT: Metrics and Analytics: Intro to Insights (EMEA) Apr 28, 2017 10:00 a.m. -
Apr 28, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (AMER) Apr 28, 2017 9:00 a.m. -
Apr 28, 2017 11:00 a.m. PDT
VILT: Metrics and Analytics: Intro to Insights (EMEA) May 12, 2017 10:00 a.m. -
May 12, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (AMER) May 12, 2017 9:00 a.m. -
May 12, 2017 11:00 a.m. PDT
VILT: Metrics and Analytics: Intro to Insights (EMEA) May 26, 2017 10:00 a.m. -
May 26, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (APAC) Jun 01, 2017 9:00 a.m. -
Jun 01, 2017 11:00 a.m. AEST
VILT: Metrics and Analytics: Intro to Insights (EMEA) Jun 09, 2017 10:00 a.m. -
Jun 09, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (AMER) Jun 09, 2017 9:00 a.m. -
Jun 09, 2017 11:00 a.m. PDT
VILT: Metrics and Analytics: Intro to Insights (EMEA) Jun 23, 2017 10:00 a.m. -
Jun 23, 2017 12:00 p.m. BST
VILT: Metrics and Analytics: Intro to Insights (AMER) Jun 23, 2017 9:00 a.m. -
Jun 23, 2017 11:00 a.m. PDT