Webinar: Optimize: Customer Support

Free webinar

About this course

Have you given your Zendesk a once-over lately? It’s time to check in with your customer support goals, review your performance, and identify areas for improvement. 

Join our Customer Education team for a compelling 60 minute webinar focusing on how to evaluate your performance data, and use it to make impactful optimizations.

This webinar will cover:
- Reviewing your Performance and Benchmarking
- Capturing Important Data
- Improving Agent Productivity
- Improving First Reply Time
- Improving Full Resolution Time
- Live Q&A

Our Customer Education team works with customers to adopt Zendesk smoothly, identify areas for optimization, and partner as they scale and transform. Now we’re bringing all of this expertise to you in webinar form, as part of our Inspire Program. 

Webinar: Optimize: Customer Support

Event Date
Webinar: Optimize: Customer Support (APAC) Jul 27, 2017 2:00 p.m. -
Jul 27, 2017 3:00 p.m. AEST
Webinar: Optimize: Customer Support (EMEA) Jul 27, 2017 10:00 a.m. -
Jul 27, 2017 11:00 a.m. BST
Webinar: Optimize: Customer Support (AMER) Jul 28, 2017 10:00 a.m. -
Jul 28, 2017 11:00 a.m. PDT

Curriculum

  • Webinar: Optimize: Customer Support
  • Post-Session Survey

About this course

Have you given your Zendesk a once-over lately? It’s time to check in with your customer support goals, review your performance, and identify areas for improvement. 

Join our Customer Education team for a compelling 60 minute webinar focusing on how to evaluate your performance data, and use it to make impactful optimizations.

This webinar will cover:
- Reviewing your Performance and Benchmarking
- Capturing Important Data
- Improving Agent Productivity
- Improving First Reply Time
- Improving Full Resolution Time
- Live Q&A

Our Customer Education team works with customers to adopt Zendesk smoothly, identify areas for optimization, and partner as they scale and transform. Now we’re bringing all of this expertise to you in webinar form, as part of our Inspire Program. 

Live events

Webinar: Optimize: Customer Support

Event Date
Webinar: Optimize: Customer Support (APAC) Jul 27, 2017 2:00 p.m. -
Jul 27, 2017 3:00 p.m. AEST
Webinar: Optimize: Customer Support (EMEA) Jul 27, 2017 10:00 a.m. -
Jul 27, 2017 11:00 a.m. BST
Webinar: Optimize: Customer Support (AMER) Jul 28, 2017 10:00 a.m. -
Jul 28, 2017 11:00 a.m. PDT

Curriculum

  • Webinar: Optimize: Customer Support
  • Post-Session Survey