Webinar: Optimize: Self-Service

Free webinar

About this course

Have you given your Zendesk a once-over lately? It’s time to check in with your customer support goals, review your performance, and identify areas for improvement. 

Join our Customer Education team for a compelling 60 minute webinar focusing on how to evaluate your performance data, and use it to make impactful optimizations.

This webinar will cover:

  • Evaluating Self-Service Maturity 
  • Performance Statistics 
  • How to Analyze and Optimize: 
  • Customer Experience 
  • Curating Content 
  • Ticket Deflection 
  • Support and Success Resources 
  • Live Q&A 

Our Customer Education team works with customers to adopt Zendesk smoothly, identify areas for optimization, and partner as they scale and transform. Now we’re bringing all of this expertise to you in webinar form!

Webinar: Optimize: Self-Service

Event Date
Webinar: Optimize: Self-Service (EMEA) Aug 10, 2017 10:00 a.m. -
Aug 10, 2017 11:00 a.m. BST
Webinar: Optimize: Self-Service (APAC) Aug 17, 2017 2:00 p.m. -
Aug 17, 2017 3:00 p.m. AEST
Webinar: Optimize: Self-Service (AMER) Aug 18, 2017 10:00 a.m. -
Aug 18, 2017 11:00 a.m. PDT

Curriculum

  • Webinar: Optimize: Self-Service
  • Post-Session Survey

About this course

Have you given your Zendesk a once-over lately? It’s time to check in with your customer support goals, review your performance, and identify areas for improvement. 

Join our Customer Education team for a compelling 60 minute webinar focusing on how to evaluate your performance data, and use it to make impactful optimizations.

This webinar will cover:

  • Evaluating Self-Service Maturity 
  • Performance Statistics 
  • How to Analyze and Optimize: 
  • Customer Experience 
  • Curating Content 
  • Ticket Deflection 
  • Support and Success Resources 
  • Live Q&A 

Our Customer Education team works with customers to adopt Zendesk smoothly, identify areas for optimization, and partner as they scale and transform. Now we’re bringing all of this expertise to you in webinar form!

Live events

Webinar: Optimize: Self-Service

Event Date
Webinar: Optimize: Self-Service (EMEA) Aug 10, 2017 10:00 a.m. -
Aug 10, 2017 11:00 a.m. BST
Webinar: Optimize: Self-Service (APAC) Aug 17, 2017 2:00 p.m. -
Aug 17, 2017 3:00 p.m. AEST
Webinar: Optimize: Self-Service (AMER) Aug 18, 2017 10:00 a.m. -
Aug 18, 2017 11:00 a.m. PDT

Curriculum

  • Webinar: Optimize: Self-Service
  • Post-Session Survey