VILT: Self-service: Create and Customize your Help Center

Virtual Instructor-Led Training

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About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's Help Center if you're eager to get your self-service channel up and running. We'll show you how to design and build a Help Center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do. 

By the end of the class, you’ll be able to:

  • Create Your Help Center
  • Turn on the Copenhagen Theme
  • Brand and Customize Your Help Center
  • Create Multiple Help Centers for Your Different Brands
  • Set Up and Configure Your Web Widget
  • Set Levels of Access to Your Help Center
  • Assess the Activity of Your Help Center with Pre-built Dashboards

 

VILT: Self-service: Create and Customize your Help Center

Event Date
VILT: Self-service: Create and Customize your Help Center (EMEA) Apr 27, 2017 10:00 a.m. - Apr 27, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (AMER) Apr 27, 2017 9:00 a.m. - Apr 27, 2017 11:00 a.m. PDT
VILT: Self-service: Create and Customize your Help Center (EMEA) May 11, 2017 10:00 a.m. - May 11, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (AMER) May 11, 2017 9:00 a.m. - May 11, 2017 11:00 a.m. PDT
VILT: Self-service: Create and Customize your Help Center (EMEA) May 25, 2017 10:00 a.m. - May 25, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (APAC) May 26, 2017 9:00 a.m. - May 26, 2017 11:00 a.m. AEST
VILT: Self-service: Create and Customize your Help Center (EMEA) Jun 08, 2017 10:00 a.m. - Jun 08, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (AMER) Jun 08, 2017 9:00 a.m. - Jun 08, 2017 11:00 a.m. PDT
VILT: Self-service: Create and Customize your Help Center (EMEA) Jun 22, 2017 10:00 a.m. - Jun 22, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (AMER) Jun 22, 2017 9:00 a.m. - Jun 22, 2017 11:00 a.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's Help Center if you're eager to get your self-service channel up and running. We'll show you how to design and build a Help Center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do. 

By the end of the class, you’ll be able to:

  • Create Your Help Center
  • Turn on the Copenhagen Theme
  • Brand and Customize Your Help Center
  • Create Multiple Help Centers for Your Different Brands
  • Set Up and Configure Your Web Widget
  • Set Levels of Access to Your Help Center
  • Assess the Activity of Your Help Center with Pre-built Dashboards

 

Live events

VILT: Self-service: Create and Customize your Help Center

Event Date
VILT: Self-service: Create and Customize your Help Center (EMEA) Apr 27, 2017 10:00 a.m. -
Apr 27, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (AMER) Apr 27, 2017 9:00 a.m. -
Apr 27, 2017 11:00 a.m. PDT
VILT: Self-service: Create and Customize your Help Center (EMEA) May 11, 2017 10:00 a.m. -
May 11, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (AMER) May 11, 2017 9:00 a.m. -
May 11, 2017 11:00 a.m. PDT
VILT: Self-service: Create and Customize your Help Center (EMEA) May 25, 2017 10:00 a.m. -
May 25, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (APAC) May 26, 2017 9:00 a.m. -
May 26, 2017 11:00 a.m. AEST
VILT: Self-service: Create and Customize your Help Center (EMEA) Jun 08, 2017 10:00 a.m. -
Jun 08, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (AMER) Jun 08, 2017 9:00 a.m. -
Jun 08, 2017 11:00 a.m. PDT
VILT: Self-service: Create and Customize your Help Center (EMEA) Jun 22, 2017 10:00 a.m. -
Jun 22, 2017 12:00 p.m. BST
VILT: Self-service: Create and Customize your Help Center (AMER) Jun 22, 2017 9:00 a.m. -
Jun 22, 2017 11:00 a.m. PDT