VILT: Self-service: Set Up and Customize Guide

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to design and build a customer-facing help center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.

Course Learning Objectives: 

  • Create and activate Guide
  • Customize Guide by changing the design, localizing content, and adding channels
  • Set levels of access to Guide
  • Customize your Web widget
  • Measure the effectiveness of Guide 

VILT: Self-service: Set Up and Customize Guide

Event Date
VILT: Self-service: Set Up and Customize Guide (EMEA) Aug 03, 2017 10:00 a.m. -
Aug 03, 2017 12:00 p.m. BST
VILT: Self-service: Set Up and Customize Guide (AMER) Aug 03, 2017 9:00 a.m. -
Aug 03, 2017 11:00 a.m. PDT
VILT: Self-service: Set Up and Customize Guide (EMEA) Aug 17, 2017 2:00 p.m. -
Aug 17, 2017 4:00 p.m. BST
VILT: Self-service: Set Up and Customize Guide (APAC) Aug 18, 2017 9:00 a.m. -
Aug 18, 2017 11:00 a.m. AEST
VILT: Self-service: Set Up and Customize Guide (EMEA) Sep 07, 2017 10:00 a.m. -
Sep 07, 2017 12:00 p.m. BST
VILT: Self-service: Set Up and Customize Guide (AMER) Sep 07, 2017 9:00 a.m. -
Sep 07, 2017 11:00 a.m. PDT
VILT: Self-service: Set Up and Customize Guide (EMEA) Sep 21, 2017 10:00 a.m. -
Sep 21, 2017 12:00 p.m. BST
VILT: Self-service: Set Up and Customize Guide (AMER) Sep 21, 2017 9:00 a.m. -
Sep 21, 2017 11:00 a.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to design and build a customer-facing help center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.

Course Learning Objectives: 

  • Create and activate Guide
  • Customize Guide by changing the design, localizing content, and adding channels
  • Set levels of access to Guide
  • Customize your Web widget
  • Measure the effectiveness of Guide 

Live events

VILT: Self-service: Set Up and Customize Guide

Event Date
VILT: Self-service: Set Up and Customize Guide (EMEA) Aug 03, 2017 10:00 a.m. -
Aug 03, 2017 12:00 p.m. BST
VILT: Self-service: Set Up and Customize Guide (AMER) Aug 03, 2017 9:00 a.m. -
Aug 03, 2017 11:00 a.m. PDT
VILT: Self-service: Set Up and Customize Guide (EMEA) Aug 17, 2017 2:00 p.m. -
Aug 17, 2017 4:00 p.m. BST
VILT: Self-service: Set Up and Customize Guide (APAC) Aug 18, 2017 9:00 a.m. -
Aug 18, 2017 11:00 a.m. AEST
VILT: Self-service: Set Up and Customize Guide (EMEA) Sep 07, 2017 10:00 a.m. -
Sep 07, 2017 12:00 p.m. BST
VILT: Self-service: Set Up and Customize Guide (AMER) Sep 07, 2017 9:00 a.m. -
Sep 07, 2017 11:00 a.m. PDT
VILT: Self-service: Set Up and Customize Guide (EMEA) Sep 21, 2017 10:00 a.m. -
Sep 21, 2017 12:00 p.m. BST
VILT: Self-service: Set Up and Customize Guide (AMER) Sep 21, 2017 9:00 a.m. -
Sep 21, 2017 11:00 a.m. PDT