VILT: Self-service: Set Up and Customize Guide

VILT: Self-service: Set Up and Customize Guide

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to design and build a customer-facing help center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.

Course Learning Objectives: 

  • Create and activate Guide
  • Customize Guide by changing the design, localizing content, and adding channels
  • Set levels of access to Guide
  • Customize your Web widget
  • Measure the effectiveness of Guide 

VILT: Self-service: Set Up and Customize Guide

Event Date Spaces Left
VILT: Self-service: Set Up and Customize Guide (EMEA) Oct 05, 2017 10:00 a.m. -
Oct 05, 2017 12:00 p.m. BST
24
VILT: Self-service: Set Up and Customize Guide (AMER) Oct 05, 2017 9:00 a.m. -
Oct 05, 2017 11:00 a.m. PDT
24
VILT: Self-service: Set Up and Customize Guide (EMEA) Oct 19, 2017 10:00 a.m. -
Oct 19, 2017 12:00 p.m. BST
25
VILT: Self-service: Set Up and Customize Guide (AMER) Oct 19, 2017 9:00 a.m. -
Oct 19, 2017 11:00 a.m. PDT
24
VILT: Self-service: Set Up and Customize Guide (EMEA) Nov 02, 2017 10:00 a.m. -
Nov 02, 2017 12:00 p.m. GMT
24
VILT: Self-service: Set Up and Customize Guide (AMER) Nov 02, 2017 9:00 a.m. -
Nov 02, 2017 11:00 a.m. PDT
24
VILT: Self-service: Set Up and Customize Guide (EMEA) Nov 16, 2017 10:00 a.m. -
Nov 16, 2017 12:00 p.m. GMT
25
VILT: Self-service: Set Up and Customize Guide (APAC) Nov 17, 2017 9:00 a.m. -
Nov 17, 2017 11:00 a.m. AEDT
25
VILT: Self-service: Set Up and Customize Guide (EMEA) Nov 30, 2017 10:00 a.m. -
Nov 30, 2017 12:00 p.m. GMT
25
VILT: Self-service: Set Up and Customize Guide (AMER) Nov 30, 2017 9:00 a.m. -
Nov 30, 2017 11:00 a.m. PST
25
VILT: Self-service: Set Up and Customize Guide (EMEA) Dec 14, 2017 10:00 a.m. -
Dec 14, 2017 12:00 p.m. GMT
25
VILT: Self-service: Set Up and Customize Guide (AMER) Dec 14, 2017 9:00 a.m. -
Dec 14, 2017 11:00 a.m. PST
25

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Buried in tickets? Do you wish your agents could spend more time problem-solving and less time on information delivery. Take this course on Zendesk's self-service product, Guide, if you're eager to get your self-service channel up and running. We'll show you how to design and build a customer-facing help center that will attract customers, help them solve their own issues, and put you on the path to ticket deflection so that your agents can do the work you need them to do.

Course Learning Objectives: 

  • Create and activate Guide
  • Customize Guide by changing the design, localizing content, and adding channels
  • Set levels of access to Guide
  • Customize your Web widget
  • Measure the effectiveness of Guide 

Live events

VILT: Self-service: Set Up and Customize Guide

Event Date Spaces Left
VILT: Self-service: Set Up and Customize Guide (EMEA) Oct 05, 2017 10:00 a.m. -
Oct 05, 2017 12:00 p.m. BST
24
VILT: Self-service: Set Up and Customize Guide (AMER) Oct 05, 2017 9:00 a.m. -
Oct 05, 2017 11:00 a.m. PDT
24
VILT: Self-service: Set Up and Customize Guide (EMEA) Oct 19, 2017 10:00 a.m. -
Oct 19, 2017 12:00 p.m. BST
25
VILT: Self-service: Set Up and Customize Guide (AMER) Oct 19, 2017 9:00 a.m. -
Oct 19, 2017 11:00 a.m. PDT
24
VILT: Self-service: Set Up and Customize Guide (EMEA) Nov 02, 2017 10:00 a.m. -
Nov 02, 2017 12:00 p.m. GMT
24
VILT: Self-service: Set Up and Customize Guide (AMER) Nov 02, 2017 9:00 a.m. -
Nov 02, 2017 11:00 a.m. PDT
24
VILT: Self-service: Set Up and Customize Guide (EMEA) Nov 16, 2017 10:00 a.m. -
Nov 16, 2017 12:00 p.m. GMT
25
VILT: Self-service: Set Up and Customize Guide (APAC) Nov 17, 2017 9:00 a.m. -
Nov 17, 2017 11:00 a.m. AEDT
25
VILT: Self-service: Set Up and Customize Guide (EMEA) Nov 30, 2017 10:00 a.m. -
Nov 30, 2017 12:00 p.m. GMT
25
VILT: Self-service: Set Up and Customize Guide (AMER) Nov 30, 2017 9:00 a.m. -
Nov 30, 2017 11:00 a.m. PST
25
VILT: Self-service: Set Up and Customize Guide (EMEA) Dec 14, 2017 10:00 a.m. -
Dec 14, 2017 12:00 p.m. GMT
25
VILT: Self-service: Set Up and Customize Guide (AMER) Dec 14, 2017 9:00 a.m. -
Dec 14, 2017 11:00 a.m. PST
25