eLearning: Set Up Your Chat Channel

Free eLearning

About this course

Adding Zendesk Chat to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with your Chat channel. It will take approximately 25 minutes to complete, and does not require speakers or headphones. By the end of the course, you’ll be able to:

  • Describe the customer experience using chat
  • Activate Chat
  • Configure Chat Workflows
  • Customize the Chat Widget

 

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before starting this course if you’re new to Zendesk Support. After completing this Chat course, you’ll receive a follow-up email with recommendations of more advanced Chat features to explore.

Curriculum

  • Set Up Your Chat Channel
  • eLearning Session Survey

About this course

Adding Zendesk Chat to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with your Chat channel. It will take approximately 25 minutes to complete, and does not require speakers or headphones. By the end of the course, you’ll be able to:

  • Describe the customer experience using chat
  • Activate Chat
  • Configure Chat Workflows
  • Customize the Chat Widget

 

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before starting this course if you’re new to Zendesk Support. After completing this Chat course, you’ll receive a follow-up email with recommendations of more advanced Chat features to explore.

Curriculum

  • Set Up Your Chat Channel
  • eLearning Session Survey