eLearning: Set Up Your Email Channel

Free eLearning

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About this course

Setting up your email channel into Zendesk Support gives you a way to reach out and your customers a way to get in touch. This self-paced course provides essential information to get started with your Email channel. It will take approximately 10 minutes to complete, and does not require speakers or headphones. By the end of the course, you’ll be able to:

  • Describe the customer experience using email
  • Create a support address

 

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before completing this course if you’re new to Zendesk Support. After completing this course, you’ll receive a follow-up email with recommendations of more advanced Email features to explore.

Curriculum

  • Set Up Your Email Channel
  • eLearning Session Survey

About this course

Setting up your email channel into Zendesk Support gives you a way to reach out and your customers a way to get in touch. This self-paced course provides essential information to get started with your Email channel. It will take approximately 10 minutes to complete, and does not require speakers or headphones. By the end of the course, you’ll be able to:

  • Describe the customer experience using email
  • Create a support address

 

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before completing this course if you’re new to Zendesk Support. After completing this course, you’ll receive a follow-up email with recommendations of more advanced Email features to explore.

Curriculum

  • Set Up Your Email Channel
  • eLearning Session Survey