eLearning: Set Up Zendesk Talk

Free eLearning

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About this course

Adding Zendesk Talk to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with Talk. It will take approximately 25 minutes to complete, and does not require speakers or headphones. By the end of the course, you’ll be able to:

  • Enable Zendesk Talk
  • Customize Zendesk Talk
  • Establish a Routing System
  • Manage Greetings

 

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before starting this course if you’re new to Zendesk Support. After completing this course, you’ll receive a follow-up email with recommendations of more advanced Talk features to explore.

Curriculum

  • Set Up Zendesk Talk
  • eLearning Session Survey

About this course

Adding Zendesk Talk to Zendesk Support gives you a way to reach out proactively and your customers a way to get in touch. This self-paced course provides essential information to get started with Talk. It will take approximately 25 minutes to complete, and does not require speakers or headphones. By the end of the course, you’ll be able to:

  • Enable Zendesk Talk
  • Customize Zendesk Talk
  • Establish a Routing System
  • Manage Greetings

 

We recommend taking Defining User Roles and Responsibilities and Ticket Workflows before starting this course if you’re new to Zendesk Support. After completing this course, you’ll receive a follow-up email with recommendations of more advanced Talk features to explore.

Curriculum

  • Set Up Zendesk Talk
  • eLearning Session Survey