Private Training: Zendesk Support for Admins, II (Remote)

  3 hr session

Remotely via zoom 

Description 

This course focuses on key features that every Zendesk administrator needs to know, with time dedicated to learning Zendesk's automated business rules.

• Provide better customer service using organizations
• Better support customers with a schedule
• Automatically save agents time with triggers 
• Reduce customer service workload with automations 
• Exceed customer expectations with SLA policies 
• Identify the best way to manage your end users

Foundational Support learning path

Available Languages 

This course is delivered in English.  Other languages may be available, subject to availability. Please contact us for confirmation prior to purchasing this course.

The fine print 

• This training is limited to Zendesk Support
  
• Attendees must have completed the Foundational Support learning path or have a solid working knowledge of the content covered in the Foundational Support learning path 
• Course topics are subject to change and may differ should the participant not be using the Agent Workspace UI
• The content for this course will be our standard course and will not be customized 
• Training will be delivered in the participant's Zendesk instance
• Training will be delivered remotely via Zoom unless otherwise specified
• Standard training materials will be provided in PDF format at the participant's request 
• To provide the participant with an optimal experience, class size may not exceed twelve (12) attendees. If additional attendee requirements exist, multiple sessions should be purchased. 
• Course delivered in English unless otherwise specified. One (1) language per session 
• Training will be delivered in a single 3 hr session
• Cancellation Policy: Any cancellations or changes to the confirmed schedule less than fifteen (15) business days prior to the scheduled date are subject to forfeiture of reserved date(s) and full fee applied.

Frequently Asked Questions 

What is remote private training? 

Remote private training sessions are Zendesk training sessions, delivered only to your company, conducted remotely via Zoom by a live trainer. Private training sessions are a great option for learners with moderate to complex use cases, medium to large groups, or for those who simply learn better one on one. Private sessions are highly interactive, and trainers encourage heavy participation from students. 

Can multiple people sit in on this session? 

Yes, private sessions are great for medium to large groups (2-12 people). 

What materials are provided? 

Course materials are provided after the session (course slides as a PDF), so students are able to reference them after the session. Recordings are provided on request.