VILT: Ticket Workflows

Virtual Instructor-Led Training

Processing...
Processing...

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.

You will learn to do the following:

  • Select Ticket Settings
  • Add Custom Ticket Fields
  • Define Ticket Forms
  • Add Context with Tags
  • Create Custom Field Placeholders
  • Define Ticket Schedules
  • Describe Business Rules
  • Customize Triggers
  • Customize Automations
  • Monitor Service Level Agreements
  • Manage Business Rules
  • Intro to Reporting
  • Create Dynamic Content for Multi-language Support

VILT: Ticket Workflows

Event Date
VILT: Ticket Workflows (EMEA) Jun 07, 2017 10:00 a.m. - Jun 07, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Jun 07, 2017 9:00 a.m. - Jun 07, 2017 12:00 p.m. PDT
VILT: Ticket Workflows (EMEA) Jun 21, 2017 10:00 a.m. - Jun 21, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Jun 21, 2017 9:00 a.m. - Jun 21, 2017 12:00 p.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.

You will learn to do the following:

  • Select Ticket Settings
  • Add Custom Ticket Fields
  • Define Ticket Forms
  • Add Context with Tags
  • Create Custom Field Placeholders
  • Define Ticket Schedules
  • Describe Business Rules
  • Customize Triggers
  • Customize Automations
  • Monitor Service Level Agreements
  • Manage Business Rules
  • Intro to Reporting
  • Create Dynamic Content for Multi-language Support

Live events

VILT: Ticket Workflows

Event Date
VILT: Ticket Workflows (EMEA) Jun 07, 2017 10:00 a.m. -
Jun 07, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Jun 07, 2017 9:00 a.m. -
Jun 07, 2017 12:00 p.m. PDT
VILT: Ticket Workflows (EMEA) Jun 21, 2017 10:00 a.m. -
Jun 21, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Jun 21, 2017 9:00 a.m. -
Jun 21, 2017 12:00 p.m. PDT