VILT: Ticket Workflows

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.

You will learn to do the following:

  • Select Ticket Settings
  • Add Custom Ticket Fields
  • Define Ticket Forms
  • Add Context with Tags
  • Define Ticket Schedules
  • Describe Business Rules
  • Customize Triggers
  • Customize Automations
  • Monitor Service Level Agreements
  • Manage Business Rules
  • Intro to Reporting
  • Create Dynamic Content for Multi-language Support

VILT: Ticket Workflows

Event Date
VILT: Ticket Workflows (EMEA) Aug 02, 2017 10:00 a.m. -
Aug 02, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Aug 02, 2017 9:00 a.m. -
Aug 02, 2017 12:00 p.m. PDT
VILT: Ticket Workflows (APAC) Aug 16, 2017 9:00 a.m. -
Aug 16, 2017 12:00 p.m. AEST
VILT: Ticket Workflows (EMEA) Aug 16, 2017 2:00 p.m. -
Aug 16, 2017 5:00 p.m. BST
VILT: Ticket Workflows (APAC) Aug 17, 2017 9:00 a.m. -
Aug 17, 2017 12:00 p.m. AEST
VILT: Ticket Workflows (EMEA) Sep 06, 2017 10:00 a.m. -
Sep 06, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Sep 06, 2017 9:00 a.m. -
Sep 06, 2017 12:00 p.m. PDT
VILT: Ticket Workflows (EMEA) Sep 20, 2017 10:00 a.m. -
Sep 20, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Sep 20, 2017 9:00 a.m. -
Sep 20, 2017 12:00 p.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.

You will learn to do the following:

  • Select Ticket Settings
  • Add Custom Ticket Fields
  • Define Ticket Forms
  • Add Context with Tags
  • Define Ticket Schedules
  • Describe Business Rules
  • Customize Triggers
  • Customize Automations
  • Monitor Service Level Agreements
  • Manage Business Rules
  • Intro to Reporting
  • Create Dynamic Content for Multi-language Support

Live events

VILT: Ticket Workflows

Event Date
VILT: Ticket Workflows (EMEA) Aug 02, 2017 10:00 a.m. -
Aug 02, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Aug 02, 2017 9:00 a.m. -
Aug 02, 2017 12:00 p.m. PDT
VILT: Ticket Workflows (APAC) Aug 16, 2017 9:00 a.m. -
Aug 16, 2017 12:00 p.m. AEST
VILT: Ticket Workflows (EMEA) Aug 16, 2017 2:00 p.m. -
Aug 16, 2017 5:00 p.m. BST
VILT: Ticket Workflows (APAC) Aug 17, 2017 9:00 a.m. -
Aug 17, 2017 12:00 p.m. AEST
VILT: Ticket Workflows (EMEA) Sep 06, 2017 10:00 a.m. -
Sep 06, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Sep 06, 2017 9:00 a.m. -
Sep 06, 2017 12:00 p.m. PDT
VILT: Ticket Workflows (EMEA) Sep 20, 2017 10:00 a.m. -
Sep 20, 2017 1:00 p.m. BST
VILT: Ticket Workflows (AMER) Sep 20, 2017 9:00 a.m. -
Sep 20, 2017 12:00 p.m. PDT