VILT: Ticket Workflows

VILT: Ticket Workflows

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.

You will learn to do the following:

  • Select Ticket Settings
  • Add Custom Ticket Fields
  • Define Ticket Forms
  • Add Context with Tags
  • Define Ticket Schedules
  • Describe Business Rules
  • Customize Triggers
  • Customize Automations
  • Monitor Service Level Agreements
  • Manage Business Rules
  • Intro to Reporting
  • Create Dynamic Content for Multi-language Support

VILT: Ticket Workflows

Event Date Spaces Left
VILT: Ticket Workflows (EMEA) Oct 04, 2017 10:00 a.m. -
Oct 04, 2017 1:00 p.m. BST
23
VILT: Ticket Workflows (AMER) Oct 04, 2017 9:00 a.m. -
Oct 04, 2017 12:00 p.m. PDT
23
VILT: Ticket Workflows (EMEA) Oct 18, 2017 10:00 a.m. -
Oct 18, 2017 1:00 p.m. BST
25
VILT: Ticket Workflows (AMER) Oct 18, 2017 9:00 a.m. -
Oct 18, 2017 12:00 p.m. PDT
24
VILT: Ticket Workflows (EMEA) Nov 01, 2017 10:00 a.m. -
Nov 01, 2017 1:00 p.m. GMT
25
VILT: Ticket Workflows (AMER) Nov 01, 2017 9:00 a.m. -
Nov 01, 2017 12:00 p.m. PDT
25
VILT: Ticket Workflows (EMEA) Nov 08, 2017 10:00 a.m. -
Nov 08, 2017 1:00 p.m. GMT
25
VILT: Ticket Workflows (APAC) Nov 16, 2017 9:00 a.m. -
Nov 16, 2017 12:00 p.m. AEDT
25
VILT: Ticket Workflows (EMEA) Nov 29, 2017 10:00 a.m. -
Nov 29, 2017 1:00 p.m. GMT
25
VILT: Ticket Workflows (AMER) Nov 29, 2017 9:00 a.m. -
Nov 29, 2017 12:00 p.m. PST
25
VILT: Ticket Workflows (EMEA) Dec 13, 2017 10:00 a.m. -
Dec 13, 2017 1:00 p.m. GMT
25
VILT: Ticket Workflows (AMER) Dec 13, 2017 9:00 a.m. -
Dec 13, 2017 12:00 p.m. PST
25

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Building and managing ticket workflows is a top priority for most Zendesk customers. In this course, we'll explain how to capture the right information from your customers at the start of your interaction with them, how to set up the business rules to automate your workflow, and what other features and apps can help you deliver top-rated customer service.

You will learn to do the following:

  • Select Ticket Settings
  • Add Custom Ticket Fields
  • Define Ticket Forms
  • Add Context with Tags
  • Define Ticket Schedules
  • Describe Business Rules
  • Customize Triggers
  • Customize Automations
  • Monitor Service Level Agreements
  • Manage Business Rules
  • Intro to Reporting
  • Create Dynamic Content for Multi-language Support

Live events

VILT: Ticket Workflows

Event Date Spaces Left
VILT: Ticket Workflows (EMEA) Oct 04, 2017 10:00 a.m. -
Oct 04, 2017 1:00 p.m. BST
23
VILT: Ticket Workflows (AMER) Oct 04, 2017 9:00 a.m. -
Oct 04, 2017 12:00 p.m. PDT
23
VILT: Ticket Workflows (EMEA) Oct 18, 2017 10:00 a.m. -
Oct 18, 2017 1:00 p.m. BST
25
VILT: Ticket Workflows (AMER) Oct 18, 2017 9:00 a.m. -
Oct 18, 2017 12:00 p.m. PDT
24
VILT: Ticket Workflows (EMEA) Nov 01, 2017 10:00 a.m. -
Nov 01, 2017 1:00 p.m. GMT
25
VILT: Ticket Workflows (AMER) Nov 01, 2017 9:00 a.m. -
Nov 01, 2017 12:00 p.m. PDT
25
VILT: Ticket Workflows (EMEA) Nov 08, 2017 10:00 a.m. -
Nov 08, 2017 1:00 p.m. GMT
25
VILT: Ticket Workflows (APAC) Nov 16, 2017 9:00 a.m. -
Nov 16, 2017 12:00 p.m. AEDT
25
VILT: Ticket Workflows (EMEA) Nov 29, 2017 10:00 a.m. -
Nov 29, 2017 1:00 p.m. GMT
25
VILT: Ticket Workflows (AMER) Nov 29, 2017 9:00 a.m. -
Nov 29, 2017 12:00 p.m. PST
25
VILT: Ticket Workflows (EMEA) Dec 13, 2017 10:00 a.m. -
Dec 13, 2017 1:00 p.m. GMT
25
VILT: Ticket Workflows (AMER) Dec 13, 2017 9:00 a.m. -
Dec 13, 2017 12:00 p.m. PST
25