VILT: Zendesk Chat Essentials

VILT: Zendesk Chat Essentials

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

New to Zendesk Chat? Zendesk Chat Essentials is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.
 
By the end of this course, you'll be able to:                                                                              
  • Navigate the Chat Dashboard
  • Add Chat Agents
  • Accept and Respond to an Incoming Chat
  • Setup Your Web Widget for Chat
  • Add Agents to a Department
  • Setup Operating Hours
  • Route a Chat to Agents with a Certain Skillset 
  • Apply Shortcuts and Triggers 
  • Access Chat Analytics 

Zendesk Chat Essentials: Upcoming Sessions

Event Date
VILT: Zendesk Chat Essentials (AMER) Aug 28, 2017 9:00 a.m. -
Aug 28, 2017 11:00 a.m. PDT
VILT: Zendesk Chat Essentials (EMEA) Aug 29, 2017 10:00 a.m. -
Aug 29, 2017 12:00 p.m. BST
VILT: Zendesk Chat Essentials (APAC) Aug 30, 2017 9:00 a.m. -
Aug 30, 2017 11:00 a.m. AEST
VILT: Zendesk Chat Essentials (EMEA) Sep 11, 2017 10:00 a.m. -
Sep 11, 2017 12:00 p.m. BST
VILT: Zendesk Chat Essentials (AMER) Sep 11, 2017 9:00 a.m. -
Sep 11, 2017 11:00 a.m. PDT
VILT: Zendesk Chat Essentials (EMEA) Sep 25, 2017 10:00 a.m. -
Sep 25, 2017 12:00 p.m. BST
VILT: Zendesk Chat Essentials (AMER) Sep 25, 2017 9:00 a.m. -
Sep 25, 2017 11:00 a.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

New to Zendesk Chat? Zendesk Chat Essentials is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.
 
By the end of this course, you'll be able to:                                                                              
  • Navigate the Chat Dashboard
  • Add Chat Agents
  • Accept and Respond to an Incoming Chat
  • Setup Your Web Widget for Chat
  • Add Agents to a Department
  • Setup Operating Hours
  • Route a Chat to Agents with a Certain Skillset 
  • Apply Shortcuts and Triggers 
  • Access Chat Analytics 

Live events

Zendesk Chat Essentials: Upcoming Sessions

Event Date
VILT: Zendesk Chat Essentials (AMER) Aug 28, 2017 9:00 a.m. -
Aug 28, 2017 11:00 a.m. PDT
VILT: Zendesk Chat Essentials (EMEA) Aug 29, 2017 10:00 a.m. -
Aug 29, 2017 12:00 p.m. BST
VILT: Zendesk Chat Essentials (APAC) Aug 30, 2017 9:00 a.m. -
Aug 30, 2017 11:00 a.m. AEST
VILT: Zendesk Chat Essentials (EMEA) Sep 11, 2017 10:00 a.m. -
Sep 11, 2017 12:00 p.m. BST
VILT: Zendesk Chat Essentials (AMER) Sep 11, 2017 9:00 a.m. -
Sep 11, 2017 11:00 a.m. PDT
VILT: Zendesk Chat Essentials (EMEA) Sep 25, 2017 10:00 a.m. -
Sep 25, 2017 12:00 p.m. BST
VILT: Zendesk Chat Essentials (AMER) Sep 25, 2017 9:00 a.m. -
Sep 25, 2017 11:00 a.m. PDT