VILT: Zendesk Support Essentials

VILT: Zendesk Support Essentials

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

New to Zendesk? Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.

By the end of this course, you'll be able to:                                                                              

  • Navigate the Agent Dashboard
  • Locate Content Using Search
  • Create a Ticket
  • Describe a Ticket
  • Respond to and Resolve a Ticket
  • Organize Tickets Using Views
  • Update Tickets Efficiently with Macros
  • Manage Ticket Queues
  • Work with Suspended Tickets
  • Organize Users
  • Utilize Apps and Shortcuts

 

 

VILT: Zendesk Support Essentials

Event Date Spaces Left
VILT: Zendesk Support Essentials (EMEA) Oct 02, 2017 10:00 a.m. -
Oct 02, 2017 12:30 p.m. BST
24
VILT: Zendesk Support Essentials (AMER) Oct 02, 2017 9:00 a.m. -
Oct 02, 2017 11:30 a.m. PDT
24
VILT: Zendesk Support Essentials (EMEA) Oct 16, 2017 10:00 a.m. -
Oct 16, 2017 12:30 p.m. BST
25
VILT: Zendesk Support Essentials (AMER) Oct 16, 2017 9:00 a.m. -
Oct 16, 2017 11:30 a.m. PDT
24
VILT: Zendesk Support Essentials (EMEA) Oct 26, 2017 10:00 a.m. -
Oct 26, 2017 12:30 p.m. BST
25
VILT: Zendesk Support Essentials (AMER) Oct 30, 2017 9:00 a.m. -
Oct 30, 2017 11:30 a.m. PDT
25
VILT: Zendesk Support Essentials (EMEA) Nov 06, 2017 10:00 a.m. -
Nov 06, 2017 12:30 p.m. GMT
25
VILT: Zendesk Support Essentials (APAC) Nov 14, 2017 9:00 a.m. -
Nov 14, 2017 11:30 a.m. AEDT
25
VILT: Zendesk Support Essentials (EMEA) Nov 27, 2017 10:00 a.m. -
Nov 27, 2017 12:30 p.m. GMT
25
VILT: Zendesk Support Essentials (AMER) Nov 27, 2017 9:00 a.m. -
Nov 27, 2017 11:30 a.m. PST
25
VILT: Zendesk Support Essentials (EMEA) Dec 11, 2017 10:00 a.m. -
Dec 11, 2017 12:30 p.m. GMT
25
VILT: Zendesk Support Essentials (AMER) Dec 11, 2017 9:00 a.m. -
Dec 11, 2017 11:30 a.m. PST
25

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

New to Zendesk? Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.

By the end of this course, you'll be able to:                                                                              

  • Navigate the Agent Dashboard
  • Locate Content Using Search
  • Create a Ticket
  • Describe a Ticket
  • Respond to and Resolve a Ticket
  • Organize Tickets Using Views
  • Update Tickets Efficiently with Macros
  • Manage Ticket Queues
  • Work with Suspended Tickets
  • Organize Users
  • Utilize Apps and Shortcuts

 

 

Live events

VILT: Zendesk Support Essentials

Event Date Spaces Left
VILT: Zendesk Support Essentials (EMEA) Oct 02, 2017 10:00 a.m. -
Oct 02, 2017 12:30 p.m. BST
24
VILT: Zendesk Support Essentials (AMER) Oct 02, 2017 9:00 a.m. -
Oct 02, 2017 11:30 a.m. PDT
24
VILT: Zendesk Support Essentials (EMEA) Oct 16, 2017 10:00 a.m. -
Oct 16, 2017 12:30 p.m. BST
25
VILT: Zendesk Support Essentials (AMER) Oct 16, 2017 9:00 a.m. -
Oct 16, 2017 11:30 a.m. PDT
24
VILT: Zendesk Support Essentials (EMEA) Oct 26, 2017 10:00 a.m. -
Oct 26, 2017 12:30 p.m. BST
25
VILT: Zendesk Support Essentials (AMER) Oct 30, 2017 9:00 a.m. -
Oct 30, 2017 11:30 a.m. PDT
25
VILT: Zendesk Support Essentials (EMEA) Nov 06, 2017 10:00 a.m. -
Nov 06, 2017 12:30 p.m. GMT
25
VILT: Zendesk Support Essentials (APAC) Nov 14, 2017 9:00 a.m. -
Nov 14, 2017 11:30 a.m. AEDT
25
VILT: Zendesk Support Essentials (EMEA) Nov 27, 2017 10:00 a.m. -
Nov 27, 2017 12:30 p.m. GMT
25
VILT: Zendesk Support Essentials (AMER) Nov 27, 2017 9:00 a.m. -
Nov 27, 2017 11:30 a.m. PST
25
VILT: Zendesk Support Essentials (EMEA) Dec 11, 2017 10:00 a.m. -
Dec 11, 2017 12:30 p.m. GMT
25
VILT: Zendesk Support Essentials (AMER) Dec 11, 2017 9:00 a.m. -
Dec 11, 2017 11:30 a.m. PST
25