VILT: Zendesk Support Essentials

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

New to Zendesk? Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.

By the end of this course, you'll be able to:                                                                              

  • Navigate the Agent Dashboard
  • Locate Content Using Search
  • Create a Ticket
  • Describe a Ticket
  • Respond to and Resolve a Ticket
  • Organize Tickets Using Views
  • Update Tickets Efficiently with Macros
  • Manage Ticket Queues
  • Work with Suspended Tickets
  • Organize Users
  • Utilize Apps and Shortcuts

 

 

VILT: Zendesk Support Essentials

Event Date
VILT: Zendesk Support Essentials (EMEA) Jul 31, 2017 10:00 a.m. -
Jul 31, 2017 12:30 p.m. BST
VILT: Zendesk Support Essentials (AMER) Jul 31, 2017 9:00 a.m. -
Jul 31, 2017 11:30 a.m. PDT
VILT: Zendesk Support Essentials (APAC) Aug 14, 2017 9:00 a.m. -
Aug 14, 2017 11:30 a.m. AEST
VILT: Zendesk Support Essentials (EMEA) Aug 14, 2017 10:00 a.m. -
Aug 14, 2017 12:30 p.m. BST
Clone of VILT: Zendesk Support Essentials (APAC) Aug 15, 2017 9:00 a.m. -
Aug 15, 2017 11:30 a.m. AEST
VILT: Zendesk Support Essentials (AMER) Aug 30, 2017 9:00 a.m. -
Aug 30, 2017 11:30 a.m. PDT
VILT: Zendesk Support Essentials (EMEA) Sep 04, 2017 10:00 a.m. -
Sep 04, 2017 12:30 p.m. BST
VILT: Zendesk Support Essentials (EMEA) Sep 18, 2017 10:00 a.m. -
Sep 18, 2017 12:30 p.m. BST
VILT: Zendesk Support Essentials (AMER) Sep 18, 2017 9:00 a.m. -
Sep 18, 2017 11:30 a.m. PDT

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

New to Zendesk? Zendesk Support Essentials is the right place to start. This course will teach you how your customer service agents can use Zendesk to make their ticketing workflows more efficient and customer-centric. You'll learn who's who in Zendesk, what a typical ticket lifecycle looks like, and tips and tricks for moving your tickets through your queue faster and with fewer touches.

By the end of this course, you'll be able to:                                                                              

  • Navigate the Agent Dashboard
  • Locate Content Using Search
  • Create a Ticket
  • Describe a Ticket
  • Respond to and Resolve a Ticket
  • Organize Tickets Using Views
  • Update Tickets Efficiently with Macros
  • Manage Ticket Queues
  • Work with Suspended Tickets
  • Organize Users
  • Utilize Apps and Shortcuts

 

 

Live events

VILT: Zendesk Support Essentials

Event Date
VILT: Zendesk Support Essentials (EMEA) Jul 31, 2017 10:00 a.m. -
Jul 31, 2017 12:30 p.m. BST
VILT: Zendesk Support Essentials (AMER) Jul 31, 2017 9:00 a.m. -
Jul 31, 2017 11:30 a.m. PDT
VILT: Zendesk Support Essentials (APAC) Aug 14, 2017 9:00 a.m. -
Aug 14, 2017 11:30 a.m. AEST
VILT: Zendesk Support Essentials (EMEA) Aug 14, 2017 10:00 a.m. -
Aug 14, 2017 12:30 p.m. BST
Clone of VILT: Zendesk Support Essentials (APAC) Aug 15, 2017 9:00 a.m. -
Aug 15, 2017 11:30 a.m. AEST
VILT: Zendesk Support Essentials (AMER) Aug 30, 2017 9:00 a.m. -
Aug 30, 2017 11:30 a.m. PDT
VILT: Zendesk Support Essentials (EMEA) Sep 04, 2017 10:00 a.m. -
Sep 04, 2017 12:30 p.m. BST
VILT: Zendesk Support Essentials (EMEA) Sep 18, 2017 10:00 a.m. -
Sep 18, 2017 12:30 p.m. BST
VILT: Zendesk Support Essentials (AMER) Sep 18, 2017 9:00 a.m. -
Sep 18, 2017 11:30 a.m. PDT