November 5 & 6, 2019
These interactive training days are a chance to network, share your challenges and learn from other attendees. Get ready to take your customer support experience to the next level after completing these trainings. If you have already mastered our products, take one of our certification exams.
- Zendesk Support for Admins, I and II- This full-day track is ideal if you’re just starting out on Zendesk and need a thoughtful overview on the features of Support and how they work together, or if you simply want to either round out or update your knowledge of the Support product. (Agenda) (November 5)
- Zendesk Guide, I and II-Just getting started on Zendesk Guide? We'll cover key Guide features, and how they can help provide self-service support, as well as enhance your approach to ticket deflection. (Agenda)(November 6)
How will the sessions be structured? All sessions at the Zendesk Training Day are interactive. They'll include demos, hands-on exercises, and lots of lab time and Q&A with our trainers. Don’t forget your laptop! After the event, you will receive your own copy of the training materials.
Cost for Training: $599 per training day ticket.
Add On: Support Admin Certification for $250 ($100 off retail) when purchased with a training day ticket.