How-To Videos: Administrator

How-To Videos: Administrator

Quick How-To Videos

About this video series

Our library of short how-to videos is a great reference point for Admins looking for instruction on specific tasks. Use these videos for quick walkthroughs on topics like: how to manage your agents and end-users, set up your channels, and measure the effectiveness of your business rules.

If you're looking for a more substantial training experience, we recommend taking a look at our online Instructor-Led Training sessions.

Duration: 1-2 minutes per video
Level: Introductory
Format: Video

Prerequisites

None - However, if you're looking for a more comprehensive Admin training experience, we recommend taking the below courses, at a minimum:

 

Videos

  • User Management
  • Adding an Agent
  • Creating a New Group
  • Creating an Organization
  • Creating Customer Lists
  • Creating User Fields
  • Creating Organization Fields
  • Ticket Management
  • Building an Escalation Trigger
  • Building an Automation
  • Creating Shared Views
  • Creating Shared Macros
  • Using Tags
  • Managing Tags
  • Creating Ticket Fields
  • Creating Ticket Forms (Enterprise)
  • Setting Up Satisfaction Prediction (Enterprise)
  • Exploring Satisfaction Prediction (Enterprise)
  • Channels
  • Setting Up the Web Widget
  • Designing the Web Widget
  • Setting Up the Facebook Channel
  • Setting Up the Twitter Channel
  • Navigating the Help Center
  • Setting Up the Help Center
  • Designing the Help Center
  • Organizing the Help Center
  • Enabling the Community
  • Reporting
  • Exploring Zendesk Insights
  • Creating Insights Reports
  • Creating an NPS Survey

About this video series

Our library of short how-to videos is a great reference point for Admins looking for instruction on specific tasks. Use these videos for quick walkthroughs on topics like: how to manage your agents and end-users, set up your channels, and measure the effectiveness of your business rules.

If you're looking for a more substantial training experience, we recommend taking a look at our online Instructor-Led Training sessions.

Duration: 1-2 minutes per video
Level: Introductory
Format: Video

Prerequisites

None - However, if you're looking for a more comprehensive Admin training experience, we recommend taking the below courses, at a minimum:

 

Videos

  • User Management
  • Adding an Agent
  • Creating a New Group
  • Creating an Organization
  • Creating Customer Lists
  • Creating User Fields
  • Creating Organization Fields
  • Ticket Management
  • Building an Escalation Trigger
  • Building an Automation
  • Creating Shared Views
  • Creating Shared Macros
  • Using Tags
  • Managing Tags
  • Creating Ticket Fields
  • Creating Ticket Forms (Enterprise)
  • Setting Up Satisfaction Prediction (Enterprise)
  • Exploring Satisfaction Prediction (Enterprise)
  • Channels
  • Setting Up the Web Widget
  • Designing the Web Widget
  • Setting Up the Facebook Channel
  • Setting Up the Twitter Channel
  • Navigating the Help Center
  • Setting Up the Help Center
  • Designing the Help Center
  • Organizing the Help Center
  • Enabling the Community
  • Reporting
  • Exploring Zendesk Insights
  • Creating Insights Reports
  • Creating an NPS Survey