How-To Videos: Agent

How-To Videos: Agent

Quick How-To Videos

About this video series

Our library of short how-to videos is a great reference point for Agents looking for instruction on specific tasks. Use these videos for quick walkthroughs on topics like how to manage your tickets, contribute to the Help Center, and interact with your customers.

If you're looking for a more substantial training experience, we recommend taking a look at our online Instructor-Led Training sessions.

Duration: 1-2 minutes per video
Level: Introductory
Format: Video

Prerequisites

None - However, if you're looking for a more comprehensive Agent training experience, we recommend taking the below course:

Videos

  • Getting Started
  • Navigating the Agent Interface
  • Creating a Ticket as a Requester
  • Create a Ticket for the Requester
  • Assigning a Ticket to Yourself
  • Using Zendesk as a Light Agent
  • Ticket Management
  • Creating a Personal View
  • Creating a Macro
  • Using Markdown in a Ticket
  • Managing Suspended Tickets
  • Marking Tickets as Spam
  • Channels
  • Using the Facebook Channel
  • Using the Twitter Channel
  • Posting an Article
  • Posting to the Community

About this video series

Our library of short how-to videos is a great reference point for Agents looking for instruction on specific tasks. Use these videos for quick walkthroughs on topics like how to manage your tickets, contribute to the Help Center, and interact with your customers.

If you're looking for a more substantial training experience, we recommend taking a look at our online Instructor-Led Training sessions.

Duration: 1-2 minutes per video
Level: Introductory
Format: Video

Prerequisites

None - However, if you're looking for a more comprehensive Agent training experience, we recommend taking the below course:

Videos

  • Getting Started
  • Navigating the Agent Interface
  • Creating a Ticket as a Requester
  • Create a Ticket for the Requester
  • Assigning a Ticket to Yourself
  • Using Zendesk as a Light Agent
  • Ticket Management
  • Creating a Personal View
  • Creating a Macro
  • Using Markdown in a Ticket
  • Managing Suspended Tickets
  • Marking Tickets as Spam
  • Channels
  • Using the Facebook Channel
  • Using the Twitter Channel
  • Posting an Article
  • Posting to the Community