Certification: Zendesk Explore CX Analyst
Get Certified in Zendesk's reporting & analytics solution, Explore.
Be recognized for your in-depth knowledge and earn your employer’s trust as the go-to person on your team for Zendesk Explore. The official stamp of approval will also raise your profile for career growth opportunities whether your goal is to take on new projects, step into a leadership role or create something of your own.
A Zendesk Explore CX Analyst possesses the knowledge and skills necessary to configure and manage reporting using Zendesk Explore. The candidate has hands-on experience building custom calculations, charts, and dashboards and knows the ins and outs of distributing reports and managing permissions. At a minimum, it’s recommended that the candidate has:
‣ At least 3 months of consistent use as a Zendesk Support Administrator
‣ Bonus points: successfully completed Explore I and Explore II
‣ Format: 67 Multiple Choice questions
‣ Time allotted: 90 Minutes
‣ Passing score: 69%
‣ Exam fee: USD $350
‣ Delivery Options: Online in a proctored environment
‣ Prerequisites: None
‣ Language: English
Ready to get Certified?
Leverage our Exam Guide to get a better understanding of the exam topics and where you might need to brush up on your skills.
Now that you’ve identified potential learning gaps, fill them in by taking one of our recommended training courses online or at a Zendesk Training Day, and browsing exam topics in our help center.
By now, you should be feeling pretty confident in sitting for the exam. As a final step in your preparation, we recommend taking our practice exam. You'll get an insider's look at our testing system (how to register, etc.) and you'll be able to take a practice test comprised of actual exam questions from our reserves.
‣ Register for the Zendesk Explore CX Analyst Certification Practice Exam
Get registered! To register for the exam, click the button at the top of this page. You will be redirected to Webassessor, where you'll create a secure test taking account specifically for the Certification procedure.
Are you re-certifying?
You've proven that you've got what it takes to become certified and now it's time to maintain your certification. Recertification will keep your Admin skills sharp and ensure you're up-to-speed on any product changes or enhancements since you last certified.
Step 1: Review the Exam Guide to re-familiarize yourself with the exam topics.
Step 2: Take our Practice Exam to leverage the 25-question, exam-grade practice test.
Step 3: Schedule your exam - Login to Webassessor using your test taker credentials and register for the online exam.
Frequently asked questions
How is the exam administered?
Zendesk utilizes a testing platform called Webassessor which was created by a company called Kryterion. You will have the option to test online, using a combination of biometric software and one-on-one proctoring.
What kind of set-up do I need if I take the exam online?
Zendesk allows the use of either an external camera or your built-in, internal computer camera. To get a better feel for the online testing experience and/or to test your equipment, please leverage Kryterion's online testing guide. This guide contains chat, talk and email support options should you run into any issues getting set-up to test online.
What if I need to reschedule or cancel my exam?
You can reschedule or cancel your exam yourself from your test taker account. Exam fees are fully refundable up to 24 hours before your scheduled appointment for an online-proctored test. Simply log into your Webassessor account to make the changes necessary. Any cancellations or reschedules after 24 hours will incur an additional fee.
Need more help? Check out our full exam FAQ. If you can’t find what you need, contact us at firstname.lastname@example.org.
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