On-Demand: Macros

On-Demand: Macros

Learn how macros can help you boost your agents' productivity.

About this course

   35 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you’ll learn how to use macros to boost your agents’ productivity in Zendesk Support. This involves reviewing how agents use macros to update tickets, creating macros for your agents to use, and learning how to use macros with triggers to improve your workflow. Next, you’ll dive into how to organize your macros in your instance to enhance the agent experience. This entails learning how to to categorize your macros and control how your agents will see them.

Course Topics

  • Use Macros to Boost Agent Productivity
  • Organize Macros to Enhance the Agent Experience  
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • On-Demand: Macros
  • Post-session survey

About this course

   35 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you’ll learn how to use macros to boost your agents’ productivity in Zendesk Support. This involves reviewing how agents use macros to update tickets, creating macros for your agents to use, and learning how to use macros with triggers to improve your workflow. Next, you’ll dive into how to organize your macros in your instance to enhance the agent experience. This entails learning how to to categorize your macros and control how your agents will see them.

Course Topics

  • Use Macros to Boost Agent Productivity
  • Organize Macros to Enhance the Agent Experience  
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • On-Demand: Macros
  • Post-session survey
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