VILT: Defining User Roles and Responsibilities

VILT: Defining User Roles and Responsibilities

Virtual Instructor-Led Training

About this course

The ideal course to take after Zendesk Support Essentials, Defining User Roles & Responsibilities will teach you the details behind adding and setting up both your teams and your end-users to match your business' organization and priorities. You'll learn how to add people manually and in bulk, how to modify roles and permissions when needed and how to restrict access to ticketing.

Duration: 1.5 hours
Level: Introductory
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

We suggest that you take Zendesk Support Essentials prior to taking this course.

What You'll Learn

By the end of this course, you'll be able to:  

  • Add Users
  • Organize Agents
  • Define Agent Permissions
  • Organize End Users
  • Define User Access
  • Merge and Delete Users
  • Add User and Organization Fields
  • Define User and Organization Tags

What is Virtual Instructor-Led (VILT) Training?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Defining User Roles and Responsibilities: Upcoming Sessions

Event Date Spaces left
VILT: Defining User Roles and Responsibilities (APAC) Nov. 24, 2017, 9 a.m. -
Nov. 24, 2017, 10:30 a.m. AEDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Nov. 28, 2017, 10 a.m. -
Nov. 28, 2017, 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Nov. 28, 2017, 9 a.m. -
Nov. 28, 2017, 10:30 a.m. PST
18
VILT: Defining User Roles and Responsibilities (APAC) Dec. 12, 2017, 1 p.m. -
Dec. 12, 2017, 2:30 p.m. AEDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Dec. 12, 2017, 10 a.m. -
Dec. 12, 2017, 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Dec. 12, 2017, 9 a.m. -
Dec. 12, 2017, 10:30 a.m. PST
25

About this course

The ideal course to take after Zendesk Support Essentials, Defining User Roles & Responsibilities will teach you the details behind adding and setting up both your teams and your end-users to match your business' organization and priorities. You'll learn how to add people manually and in bulk, how to modify roles and permissions when needed and how to restrict access to ticketing.

Duration: 1.5 hours
Level: Introductory
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

We suggest that you take Zendesk Support Essentials prior to taking this course.

What You'll Learn

By the end of this course, you'll be able to:  

  • Add Users
  • Organize Agents
  • Define Agent Permissions
  • Organize End Users
  • Define User Access
  • Merge and Delete Users
  • Add User and Organization Fields
  • Define User and Organization Tags

What is Virtual Instructor-Led (VILT) Training?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Live events

Defining User Roles and Responsibilities: Upcoming Sessions

Event Date Spaces left
VILT: Defining User Roles and Responsibilities (APAC) Nov. 24, 2017, 9 a.m. -
Nov. 24, 2017, 10:30 a.m. AEDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Nov. 28, 2017, 10 a.m. -
Nov. 28, 2017, 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Nov. 28, 2017, 9 a.m. -
Nov. 28, 2017, 10:30 a.m. PST
18
VILT: Defining User Roles and Responsibilities (APAC) Dec. 12, 2017, 1 p.m. -
Dec. 12, 2017, 2:30 p.m. AEDT
25
VILT: Defining User Roles and Responsibilities (EMEA) Dec. 12, 2017, 10 a.m. -
Dec. 12, 2017, 11:30 a.m. GMT
25
VILT: Defining User Roles and Responsibilities (AMER) Dec. 12, 2017, 9 a.m. -
Dec. 12, 2017, 10:30 a.m. PST
25