eLearning: Build and Manage Content in Your Knowledge Base

eLearning: Build and Manage Content in Your Knowledge Base

Free eLearning

About this course

Adding Zendesk Guide to Zendesk Support provides you with a complete self-service support option. This self-paced course provides essential information to start building and managing your knowledge base. It will take approximately 25 minutes to complete the course, and it does not require speakers or headphones. By the end of the course, you’ll be able to build, manage, and arrange the content in your knowledge base. 

Duration: ~30 minutes
Level: Introductory
Format: e-learning (self-paced)

Prerequisites

We recommend taking Self-service: Set Up and Customize Guide before starting this course if you’re new to Zendesk Support.

What You'll Learn

Using Guide you can create a Help Center that includes a:

  • Branded customer-facing support site
  • Knowledge base, for publishing self-service content
  • Community, available on Guide Professional, for customer collaboration
  • Customer portal, where customers submit tickets and, on Guide Professional, also manage their tickets

If you're looking for a more substantial chat course, we recommend taking Self-service: Set Up and Customize Guide.

What is E-Learning?

E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. 

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • eLearning: Build and Manage Content in Your Knowledge Base
  • eLearning Session Survey

About this course

Adding Zendesk Guide to Zendesk Support provides you with a complete self-service support option. This self-paced course provides essential information to start building and managing your knowledge base. It will take approximately 25 minutes to complete the course, and it does not require speakers or headphones. By the end of the course, you’ll be able to build, manage, and arrange the content in your knowledge base. 

Duration: ~30 minutes
Level: Introductory
Format: e-learning (self-paced)

Prerequisites

We recommend taking Self-service: Set Up and Customize Guide before starting this course if you’re new to Zendesk Support.

What You'll Learn

Using Guide you can create a Help Center that includes a:

  • Branded customer-facing support site
  • Knowledge base, for publishing self-service content
  • Community, available on Guide Professional, for customer collaboration
  • Customer portal, where customers submit tickets and, on Guide Professional, also manage their tickets

If you're looking for a more substantial chat course, we recommend taking Self-service: Set Up and Customize Guide.

What is E-Learning?

E-learning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. 

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • eLearning: Build and Manage Content in Your Knowledge Base
  • eLearning Session Survey