On-Demand: Build an App and Start to Work with the Zendesk API

On-Demand: Build an App and Start to Work with the Zendesk API

Learn how to extend your Zendesk with a custom-built app.

About this course

   90 minutes

   Pre-recorded video

 

Description
This course is a two-part introduction for developers who have existing developer skills but are new to the Zendesk platform. Part one teaches you how to build an app using our Apps Framework, and how to validate and upload it. Part two teaches you how to work with our API: You'll start by bulk export ticket data, then we'll move on to bulk deletion and restoration. We'll finish with monitoring rate limits and why it's important. In total, this course is a great introduction and is also a good way to prepare for many parts of the Apps I Certification exam. For both parts, we provide sample code so that you can be sure to follow our steps and our best practices.
Course Topics
Understand the function of the app we'll build Learn how to use Zendesk Application Tools (ZAT) Build a Help Center search app, using external APIs Validate and upload your app Bulk Export Data Bulk Delete Data and Restore Tickets Monitor API Rate Limiting
Required Prerequisites
You must have some developer experience with HTML, CSS, JS, browsers, debugging, or asynchronous code.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

Curriculum

  • Part One: Build an app
  • Build a Help Center Search app
  • Downloadable Help Center app
  • Part One pdf
  • Part Two: Work with the Zendesk API
  • Bulk Export and Delete Data using the Zendesk API
  • Downloadable API call scripts
  • Part Two pdf
  • Post-Session Survey

About this course

   90 minutes

   Pre-recorded video

 

Description
This course is a two-part introduction for developers who have existing developer skills but are new to the Zendesk platform. Part one teaches you how to build an app using our Apps Framework, and how to validate and upload it. Part two teaches you how to work with our API: You'll start by bulk export ticket data, then we'll move on to bulk deletion and restoration. We'll finish with monitoring rate limits and why it's important. In total, this course is a great introduction and is also a good way to prepare for many parts of the Apps I Certification exam. For both parts, we provide sample code so that you can be sure to follow our steps and our best practices.
Course Topics
Understand the function of the app we'll build Learn how to use Zendesk Application Tools (ZAT) Build a Help Center search app, using external APIs Validate and upload your app Bulk Export Data Bulk Delete Data and Restore Tickets Monitor API Rate Limiting
Required Prerequisites
You must have some developer experience with HTML, CSS, JS, browsers, debugging, or asynchronous code.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

Curriculum

  • Part One: Build an app
  • Build a Help Center Search app
  • Downloadable Help Center app
  • Part One pdf
  • Part Two: Work with the Zendesk API
  • Bulk Export and Delete Data using the Zendesk API
  • Downloadable API call scripts
  • Part Two pdf
  • Post-Session Survey
×
Register