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On-Demand: Build an App and Start to Work with the Zendesk API

On-Demand: Build an App and Start to Work with the Zendesk API

About this course

This course is a two-part introduction for developers who have existing developer skills but are new to the Zendesk platform. Part one teaches you how to build an app using our Apps Framework, and how to validate and upload it. Part two teaches you how to work with our API: You'll start by bulk export ticket data, then we'll move on to bulk deletion and restoration. We'll finish with monitoring rate limits and why it's important. In total, this course is a great introduction and is also a good way to prepare for many parts of the Apps I Certification exam. For both parts, we provide sample code so that you can be sure to follow our steps and our best practices.

Duration:

  • The time to complete this course is approximately 1.5 hours.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand

Suggested Prerequisites and Assumed Knowledge

  • Our introductory course, The Zendesk Developer Platform, is the best place to start as a developer new to Zendesk.
  • Developer skills: HTML, CSS, JS, browsers, debugging, asynchronous code

What You'll Learn

By the end of this course, you'll be able to:

  • Understand the function of the app we'll build
  • Learn how to use Zendesk Application Tools (ZAT)
  • Build a Help Center search app, using external APIs
  • Validate and upload your app
  • Bulk Export Data
  • Bulk Delete Data and
  • Restore Tickets Monitor API Rate Limiting

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. 

Curriculum

  • Part One: Build an app
  • Build a Help Center Search app
  • Downloadable Help Center app
  • Part One pdf
  • Part Two: Work with the Zendesk API
  • Bulk Export and Delete Data using the Zendesk API
  • Downloadable API call scripts
  • Part Two pdf
  • Post-Session Survey

About this course

This course is a two-part introduction for developers who have existing developer skills but are new to the Zendesk platform. Part one teaches you how to build an app using our Apps Framework, and how to validate and upload it. Part two teaches you how to work with our API: You'll start by bulk export ticket data, then we'll move on to bulk deletion and restoration. We'll finish with monitoring rate limits and why it's important. In total, this course is a great introduction and is also a good way to prepare for many parts of the Apps I Certification exam. For both parts, we provide sample code so that you can be sure to follow our steps and our best practices.

Duration:

  • The time to complete this course is approximately 1.5 hours.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand

Suggested Prerequisites and Assumed Knowledge

  • Our introductory course, The Zendesk Developer Platform, is the best place to start as a developer new to Zendesk.
  • Developer skills: HTML, CSS, JS, browsers, debugging, asynchronous code

What You'll Learn

By the end of this course, you'll be able to:

  • Understand the function of the app we'll build
  • Learn how to use Zendesk Application Tools (ZAT)
  • Build a Help Center search app, using external APIs
  • Validate and upload your app
  • Bulk Export Data
  • Bulk Delete Data and
  • Restore Tickets Monitor API Rate Limiting

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. 

Curriculum

  • Part One: Build an app
  • Build a Help Center Search app
  • Downloadable Help Center app
  • Part One pdf
  • Part Two: Work with the Zendesk API
  • Bulk Export and Delete Data using the Zendesk API
  • Downloadable API call scripts
  • Part Two pdf
  • Post-Session Survey