eLearning: Zendesk Support for Agents

eLearning: Zendesk Support for Agents

About this course

Note: You may view subtitles for this course in French, German, Spanish, Brazilian Portuguese and Japanese by clicking the CC box at the bottom of the video.

For agents who are new to Zendesk and will be using it to manage customer requests or tickets, this is your course. It walks you through the agent interface and teaches you which steps to take to move a ticket throughout its lifecycle. You'll also have the opportunity to practice responding to and solving a ticket on your own.

Duration: 

  • The time to complete this course is approximately 1 hour.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: eLearning (self-paced)

Prerequisites

None

What You'll Learn

By the end of this course, you'll be able to:       

  • Explain how Zendesk Support works
  • Navigate Zendesk Support
  • Find a Ticket to Work on
  • Identify Ticket Information
  • Respond to and Resolve a Ticket

What is eLearning?

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. Your purchase and access to the eLearning course will be valid for 30 days after your date of purchase.

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • About the Course
  • Zendesk Support Essentials for Agents
  • Post-Session Survey
  • Post-Session Survey

About this course

Note: You may view subtitles for this course in French, German, Spanish, Brazilian Portuguese and Japanese by clicking the CC box at the bottom of the video.

For agents who are new to Zendesk and will be using it to manage customer requests or tickets, this is your course. It walks you through the agent interface and teaches you which steps to take to move a ticket throughout its lifecycle. You'll also have the opportunity to practice responding to and solving a ticket on your own.

Duration: 

  • The time to complete this course is approximately 1 hour.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: eLearning (self-paced)

Prerequisites

None

What You'll Learn

By the end of this course, you'll be able to:       

  • Explain how Zendesk Support works
  • Navigate Zendesk Support
  • Find a Ticket to Work on
  • Identify Ticket Information
  • Respond to and Resolve a Ticket

What is eLearning?

eLearning courses allow the learner to move through the course at his/her own pace. These courses are not taught by a live instructor, and instead, guide the learner through a series of lessons that include exercises and knowledge checks. Learners will access the e-learning course directly from this site after registration. Your purchase and access to the eLearning course will be valid for 30 days after your date of purchase.

If you're looking for more interactivity in your learning, we suggest you take a look at:

Curriculum

  • About the Course
  • Zendesk Support Essentials for Agents
  • Post-Session Survey
  • Post-Session Survey