VILT: Metrics and Analytics: Intro to Insights

VILT: Metrics and Analytics: Intro to Insights

Virtual Instructor-Led Training

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Insights is a powerful reporting integration from GoodData. It lets you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations. In our Intro to Insights course, we’ll explore Insights through practical examples and hands-on exercises.

Duration: 2 hours
Level: Introductory
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:

What You'll Learn

By the end of the session, you’ll be able to do the following: 

  • Set Up Your Insights Project and Navigate Its Dashboards
  • Build Custom Reports
  • Organize Your Reports
  • Review Your Pre-built Reports
  • Share Your Reports and Dashboards 
  • Create and Share a Custom Dashboard

Note: This introductory level course does not teach users how to create a custom metric.

 What is Virtual Instructor-Led (VILT) Training?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

VILT: Metrics and Analytics: Intro to Insights

Event Date Spaces left
VILT: Metrics and Analytics: Intro to Insights (EMEA) Dec. 1, 2017, 10 a.m. -
Dec. 1, 2017, noon GMT
21
VILT: Metrics and Analytics: Intro to Insights (APAC) Dec. 8, 2017, 9 a.m. -
Dec. 8, 2017, 11 a.m. AEDT
24
VILT: Metrics and Analytics: Intro to Insights (APAC) Dec. 15, 2017, 1 p.m. -
Dec. 15, 2017, 3 p.m. AEDT
24
VILT: Metrics and Analytics: Intro to Insights (AMER) Dec. 15, 2017, 9 a.m. -
Dec. 15, 2017, 11 a.m. PST
12

About this course

Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises. 

Insights is a powerful reporting integration from GoodData. It lets you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations. In our Intro to Insights course, we’ll explore Insights through practical examples and hands-on exercises.

Duration: 2 hours
Level: Introductory
Format: Virtual Instructor-Led (Live trainer)

Prerequisites

Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:

What You'll Learn

By the end of the session, you’ll be able to do the following: 

  • Set Up Your Insights Project and Navigate Its Dashboards
  • Build Custom Reports
  • Organize Your Reports
  • Review Your Pre-built Reports
  • Share Your Reports and Dashboards 
  • Create and Share a Custom Dashboard

Note: This introductory level course does not teach users how to create a custom metric.

 What is Virtual Instructor-Led (VILT) Training?

Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.

VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Live events

VILT: Metrics and Analytics: Intro to Insights

Event Date Spaces left
VILT: Metrics and Analytics: Intro to Insights (EMEA) Dec. 1, 2017, 10 a.m. -
Dec. 1, 2017, noon GMT
21
VILT: Metrics and Analytics: Intro to Insights (APAC) Dec. 8, 2017, 9 a.m. -
Dec. 8, 2017, 11 a.m. AEDT
24
VILT: Metrics and Analytics: Intro to Insights (APAC) Dec. 15, 2017, 1 p.m. -
Dec. 15, 2017, 3 p.m. AEDT
24
VILT: Metrics and Analytics: Intro to Insights (AMER) Dec. 15, 2017, 9 a.m. -
Dec. 15, 2017, 11 a.m. PST
12