Virtual Instructor Led Training sessions are conducted live via GoToTraining for groups of Zendesk customers. You'll have the opportunity throughout these sessions to ask questions and practice skills with hands-on learning exercises.
Insights is a powerful reporting integration from GoodData. It allows you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations. In this course, we’ll explore Insights through practical examples and hands-on exercises.
Duration: 2 hours
Format: Virtual Instructor-Led (Live trainer)
Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:
Insights should be enabled before attending this training session. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.
What You'll Learn
By the end of the session, you’ll be able to do the following:
- Navigate Your Insights Project and its Dashboards
- Build Custom Reports
- Organize Your Reports
- Review Your Pre-built Reports
- Share Your Reports and Dashboards
- Create and Share a Custom Dashboard
Note: This introductory level course does not teach users how to create a custom metric. In our session, we'll assume you have activated your Insights account. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.
What is Virtual Instructor-Led (VILT) Training?
Virtual Instructor Led-Training sessions are conducted by a live trainer and will include students from various companies. VILT sessions are a great choice for learners who prefer a live trainer and interactivity but want to learn from the comfort of their own desks. Students will have the opportunity to ask the trainer questions via chat throughout the session and are encouraged to follow along with suggested hands-on learning exercises in their own instance of Zendesk Support.
VILT sessions are conducted via GoToTraining. Course materials are provided before the session, so students are able to reference them during and after the session. Recordings of VILT sessions are not provided. Looking for private training sessions? Take a look at remote or onsite 1:1 training options.
Can't find a session below that works for you? This course is also available 24/7 in On-Demand format.