On-Demand: Advanced Topics in Insights: Build a Custom Metric

On-Demand: Advanced Topics in Insights: Build a Custom Metric

On-Demand

About this course

This is the perfect course for those who have taken Zendesk Insights, I and want to take the next step. In this course, we'll describe for you under what circumstances you'll want to create a custom metric, then we'll teach you the steps involved, how to build a custom metric, and last, how to apply conditional formatting.

Duration

  • The time to complete this course is 1 hour.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Advanced

Format: On-Demand (Recorded)

Prerequisites

An understanding of Zendesk Insights technical functionality is recommended before taking this course. The below course is recommended, but not required, as part of that knowledge foundation:

Additional Requirements

Insights should be enabled before attending this training session.

What You'll Learn

By the end of the session, you’ll be able to do the following: 

  • Review Data Types
  • Understand When and Why to Build a Metric
  • List the Steps for Building a Metric
  • Build a Metric
  • Apply Conditional Formatting to Your Metric

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Advanced Topics in Insights: Build a Custom Metric
  • Post-Session Survey

About this course

This is the perfect course for those who have taken Zendesk Insights, I and want to take the next step. In this course, we'll describe for you under what circumstances you'll want to create a custom metric, then we'll teach you the steps involved, how to build a custom metric, and last, how to apply conditional formatting.

Duration

  • The time to complete this course is 1 hour.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Advanced

Format: On-Demand (Recorded)

Prerequisites

An understanding of Zendesk Insights technical functionality is recommended before taking this course. The below course is recommended, but not required, as part of that knowledge foundation:

Additional Requirements

Insights should be enabled before attending this training session.

What You'll Learn

By the end of the session, you’ll be able to do the following: 

  • Review Data Types
  • Understand When and Why to Build a Metric
  • List the Steps for Building a Metric
  • Build a Metric
  • Apply Conditional Formatting to Your Metric

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Advanced Topics in Insights: Build a Custom Metric
  • Post-Session Survey