Advanced Topics in Zendesk Support, I
On-Demand: Advanced Topics in Zendesk Support, I
Starting in October 2019 we are replacing Advanced Topics with individual Feature Deep Dives. Take a look at the new courses here.
Note: You may view subtitles for this course in French, German, Spanish, Brazilian Portuguese and Japanese by clicking the CC box at the bottom of the video.
Eager to build on your knowledge and optimize your Zendesk? In this set of advanced topics for Admins, you'll learn how to add and manage your end users; manage your queue with ticket merge, deletion and recovery; manage and modify how your customers access and authenticate into your Zendesk; and how to customize the email experience. Note: We recommend this course if you're planning to take the Zendesk Support Administrator Certification Exam, as it covers several topics on the exam.
Duration: Approximately 120 min
What You'll Learn
By the end of this course, you'll be able to:
- Add and manage your end users
- Manage your queue with ticket merge and deletion and understand archiving
- Recover suspended tickets
- Manage and modify how your customers access and authenticate into your Zendesk
- Troubleshoot authentication issues
- Customize the email experience
What is On-Demand Training?
Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.
Looking for private training sessions? Take a look at remote or onsite 1:1 training options.