On-Demand: Advanced Topics in Zendesk Support, II

On-Demand: Advanced Topics in Zendesk Support, II

On-Demand Training

About this course

In this second set of advanced topics for admins, you'll learn how to build and make the most of your ticket forms; create SLAs and schedules so that your operations align with your customers expectations; enable and leverage customer satisfaction and satisfaction prediction; and take advantage of our localization tools so that you can better reach your global audiences.

Note: The features taught in this course are available on our Enterprise plan. 

Duration: Approximately 120 min
Level: Advanced
Format: On-Demand

Prerequisites

What You'll Learn

By the end of this course, you'll be able to:

  • Build and make the most of your ticket forms
  • Build schedules and sets the schedules of tickets
  • Create SLAs so that your operations align with your customers expectations
  • Enable and leverage customer satisfaction and satisfaction prediction
  • Configure our localization tools so that you can better reach your global audiences
  • Create and apply dynamic content

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

 

About this course

In this second set of advanced topics for admins, you'll learn how to build and make the most of your ticket forms; create SLAs and schedules so that your operations align with your customers expectations; enable and leverage customer satisfaction and satisfaction prediction; and take advantage of our localization tools so that you can better reach your global audiences.

Note: The features taught in this course are available on our Enterprise plan. 

Duration: Approximately 120 min
Level: Advanced
Format: On-Demand

Prerequisites

What You'll Learn

By the end of this course, you'll be able to:

  • Build and make the most of your ticket forms
  • Build schedules and sets the schedules of tickets
  • Create SLAs so that your operations align with your customers expectations
  • Enable and leverage customer satisfaction and satisfaction prediction
  • Configure our localization tools so that you can better reach your global audiences
  • Create and apply dynamic content

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.