- Getting Started with ZIS Development
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ZIS basics for developers 6 min
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Anatomy of a ZIS bundle 4 min
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Use Flows to define your workflow 4 min
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Use Actions to make API calls 3 min
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Use JobSpecs to initiate ZIS Flows 2 min
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Get familiar with developer resources 5 min
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Set up your ZIS development environment 15 min
- Build a Slack integration to notify agents about high priority tickets
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Use the ZIS API to create an integration 15 min
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Integrate with Slack to send notifications 20 min
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Add a UI for admins to configure the integration 15 min
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Connect and test your integration 20 min
- Wrap Up
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Course Summary 1 min
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Key Terms 1 min
On-Demand: Build a Custom Integration With ZIS
Learn how to develop your own custom Zendesk integrations.
Reading (35 min)
Hands-on activity (90 min)
Description
This course is for developers who have existing technical skills but are new to creating Zendesk integrations. In this project-based course, you will create a custom Zendesk integration from scratch using Zendesk Integration Services (ZIS). We'll walk you through each step of the process as we build an integration that automatically posts a Slack notification when a new Urgent priority ticket is created. By the end of the course, you will have the tools you need to begin creating custom integrations on your own.
Course Topics
- Setting up your development environment for ZIS
- Anatomy of a ZIS bundle: Actions, Flows, and JobSpecs
- Building a custom integration to connect Zendesk with Slack
Audience
This course is relevant for developers who are interested in building custom integrations to connect Zendesk with other products.
Recommended Pre-requisites
Introduction to Zendesk Integration Services (ZIS)
Instructional Designer