On-Demand: Customer Satisfaction and Satisfaction Prediction

On-Demand: Customer Satisfaction and Satisfaction Prediction

Use our tools to measure and anticipate Customer Satisfaction.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this feature deep dive for admins, you'll learn how to enable customer satisfaction and satisfaction features, and more important, how to leverage them to improve your customer service.

Note: The features taught in this course are only available on our Enterprise plan.
Course Topics
‣ Enable customer satisfaction and satisfaction prediction
‣ Leverage your customer satisfaction results to improve your customer service
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • Customer Satisfaction and Satisfaction Prediction
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this feature deep dive for admins, you'll learn how to enable customer satisfaction and satisfaction features, and more important, how to leverage them to improve your customer service.

Note: The features taught in this course are only available on our Enterprise plan.
Course Topics
‣ Enable customer satisfaction and satisfaction prediction
‣ Leverage your customer satisfaction results to improve your customer service
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • Customer Satisfaction and Satisfaction Prediction
  • Post-session survey
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