On-Demand: Customer Satisfaction and Satisfaction Prediction

On-Demand: Customer Satisfaction and Satisfaction Prediction

Use our tools to measure and anticipate Customer Satisfaction.

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About this course

This course has been archived

Find the updated course materials here: Additional configurations (Zendesk Support Admin Certification Prep Course) 


 

   30 minutes

   Pre-recorded video

 

Description
In this feature deep dive for admins, you'll learn how to enable customer satisfaction and satisfaction features, and more important, how to leverage them to improve your customer service.

Note: The features taught in this course are only available on our Enterprise plan.
Course Topics
‣ Enable customer satisfaction and satisfaction prediction
‣ Leverage your customer satisfaction results to improve your customer service

 

 

About this course

This course has been archived

Find the updated course materials here: Additional configurations (Zendesk Support Admin Certification Prep Course) 


 

   30 minutes

   Pre-recorded video

 

Description
In this feature deep dive for admins, you'll learn how to enable customer satisfaction and satisfaction features, and more important, how to leverage them to improve your customer service.

Note: The features taught in this course are only available on our Enterprise plan.
Course Topics
‣ Enable customer satisfaction and satisfaction prediction
‣ Leverage your customer satisfaction results to improve your customer service