Introduction to Zendesk Messaging
On-Demand: Introduction to Messaging for Admins
Learn how you can set up a live Messaging channel in Zendesk.
Getting started with Zendesk messaging? This introduction to messaging will help you familiarize yourself with what you need to successfully set up messaging and how it can help your business. You will start by learning the basics and then diving into how to embed messaging on your website. Finally, you will get an overview of automated flows to encourage self-service and provide seamless escalations to your agents. NOTE: Before taking this course, make sure to enable messaging. Go to Admin Center, then Channels, and follow the messaging onboarding.
- Get To Know Zendesk Messaging
- Style Messaging on Your Website To Match Your Brand
- Automate Customer Interactions with Flow Builder
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Chat for Admins
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