On-Demand: Introduction to Messaging for Admins

On-Demand: Introduction to Messaging for Admins

Learn how you can set up a live Messaging channel in Zendesk.

About this course

   30 minutes

   Pre-recorded video

 

Description
Getting started with Zendesk messaging? This introduction to messaging will help you familiarize yourself with what you need to successfully set up messaging and how it can help your business. You will start by learning the basics and then diving into how to embed messaging on your website. Finally, you will get an overview of automated flows to encourage self-service and provide seamless escalations to your agents. NOTE: Before taking this course, make sure to enable messaging. Go to Admin Center, then Channels, and follow the messaging onboarding.

Course Topics
 - Get To Know Zendesk Messaging
 - Style Messaging on Your Website To Match Your Brand
 - Automate Customer Interactions with Flow Builder

Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Chat for Admins
 

 

 

Curriculum

  • Introduction to Zendesk Messaging
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

Description
Getting started with Zendesk messaging? This introduction to messaging will help you familiarize yourself with what you need to successfully set up messaging and how it can help your business. You will start by learning the basics and then diving into how to embed messaging on your website. Finally, you will get an overview of automated flows to encourage self-service and provide seamless escalations to your agents. NOTE: Before taking this course, make sure to enable messaging. Go to Admin Center, then Channels, and follow the messaging onboarding.

Course Topics
 - Get To Know Zendesk Messaging
 - Style Messaging on Your Website To Match Your Brand
 - Automate Customer Interactions with Flow Builder

Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Chat for Admins
 

 

 

Curriculum

  • Introduction to Zendesk Messaging
  • Post-session survey
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