On-Demand: Merging, Deleting and Recovering Tickets

On-Demand: Merging, Deleting and Recovering Tickets

Help your agents manage their ticket queue.

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About this course

This course has been archived

Find the updated course materials here: Ticket Configuration


   30 minutes

   Pre-recorded video

 

Description
Eager to build on your knowledge and optimize your Zendesk? In this feature deep dive for admins, you'll learn how to merge like tickets from the same user, delete tickets, and recover them from suspension, and the best practices behind performing all those tasks. 
Course Topics
‣ Manage your queue with ticket merge and deletion
‣ Understand ticket archiving
‣ Recover suspended tickets

 

 

About this course

This course has been archived

Find the updated course materials here: Ticket Configuration


   30 minutes

   Pre-recorded video

 

Description
Eager to build on your knowledge and optimize your Zendesk? In this feature deep dive for admins, you'll learn how to merge like tickets from the same user, delete tickets, and recover them from suspension, and the best practices behind performing all those tasks. 
Course Topics
‣ Manage your queue with ticket merge and deletion
‣ Understand ticket archiving
‣ Recover suspended tickets