On-Demand: Merging, Deleting and Recovering Tickets
Help your agents manage their ticket queue.
This course has been archived
Find the updated course materials here: Ticket Configuration
30 minutes
Pre-recorded video
Description
Eager to build on your knowledge and optimize your Zendesk? In this feature deep dive for admins, you'll learn how to merge like tickets from the same user, delete tickets, and recover them from suspension, and the best practices behind performing all those tasks.
Course Topics
‣ Manage your queue with ticket merge and deletion
‣ Understand ticket archiving
‣ Recover suspended tickets