On-Demand: Zendesk Insights, I

On-Demand: Zendesk Insights, I

On-Demand Training

About this course

Insights is a powerful reporting integration from GoodData. It allows you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations. In our Zendesk Insights, I course, we’ll explore Insights through practical examples and hands-on exercises.

Duration:

  • The time to complete this course is 64 min.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand (Recorded)

Prerequisites

Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:

Additional Requirements

Insights should be enabled before attending this training session. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.

What You'll Learn

By the end of the session, you’ll be able to do the following: 

  • Navigate Your Insights Project and its Dashboards
  • Build Custom Reports
  • Organize Your Reports
  • Review Your Pre-built Reports
  • Share Your Reports and Dashboards
  • Create and Share a Custom Dashboard

Note: This introductory level course does not teach users how to create a custom metric. In our session, we'll assume you have activated your Insights account. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Insights, I Session
  • Post-Session Survey

About this course

Insights is a powerful reporting integration from GoodData. It allows you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations. In our Zendesk Insights, I course, we’ll explore Insights through practical examples and hands-on exercises.

Duration:

  • The time to complete this course is 64 min.
  • Your purchase and access to the course will be valid for 30 days after your date of purchase.

Level: Introductory

Format: On-Demand (Recorded)

Prerequisites

Understanding of Zendesk Support's technical functionality is recommended before taking this course. The below courses are recommended, but not required, as part of that knowledge foundation:

Additional Requirements

Insights should be enabled before attending this training session. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.

What You'll Learn

By the end of the session, you’ll be able to do the following: 

  • Navigate Your Insights Project and its Dashboards
  • Build Custom Reports
  • Organize Your Reports
  • Review Your Pre-built Reports
  • Share Your Reports and Dashboards
  • Create and Share a Custom Dashboard

Note: This introductory level course does not teach users how to create a custom metric. In our session, we'll assume you have activated your Insights account. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.

What is On-Demand Training?

Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.

Looking for private training sessions? Take a look at remote or onsite 1:1 training options.

Curriculum

  • Zendesk Insights, I Session
  • Post-Session Survey