On-Demand: Zendesk Insights, I

On-Demand: Zendesk Insights, I

Need to learn Insights? This is the best place to start.

About this course

   70 minutes

   Pre-recorded video

 

Description
Insights is a powerful reporting integration from GoodData. It allows you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations. In our Zendesk Insights, I course, we’ll explore Insights through practical examples and hands-on exercises.

Note: This introductory level course does not teach users how to create a custom metric. In our session, we'll assume you have activated your Insights account. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.
Course topics
‣  Navigate Your Insights Project and its Dashboards
‣  Build Custom Reports
‣  Organize Your Reports
‣  Review Your Pre-built Reports
‣  Share Your Reports and Dashboards
‣ 
Create and Share a Custom Dashboard
Recommended prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Additional requirements
Insights should be enabled before attending this training session. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Insights, I Session
  • Post-Session Survey

About this course

   70 minutes

   Pre-recorded video

 

Description
Insights is a powerful reporting integration from GoodData. It allows you to build dynamic, multi-dimensional reports to analyze the success of your workflow, pulling information from your Zendesk Tickets, Users and Organizations. In our Zendesk Insights, I course, we’ll explore Insights through practical examples and hands-on exercises.

Note: This introductory level course does not teach users how to create a custom metric. In our session, we'll assume you have activated your Insights account. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.
Course topics
‣  Navigate Your Insights Project and its Dashboards
‣  Build Custom Reports
‣  Organize Your Reports
‣  Review Your Pre-built Reports
‣  Share Your Reports and Dashboards
‣ 
Create and Share a Custom Dashboard
Recommended prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Additional requirements
Insights should be enabled before attending this training session. Please activate it before the training in order to get the most out of our session. We'll also assume you have at minimum 1-2 months of ticket data in your account. Having data will make your hands-on coursework much more meaningful.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Insights, I Session
  • Post-Session Survey
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