On-Demand: Personalize Your Customer Experience with the Web Widget

On-Demand: Personalize Your Customer Experience with the Web Widget

Learn how and where to use the Web Widget.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
This deep-dive is designed for admins who want to make the most out of the Web Widget. Whether you want to use the Web Widget for ticket deflection and boost self-service or to address urgent customer issues using live channels, this course will teach you how to configure the channels you need to achieve those goals. By the end of this course, you will learn how channels are prioritized in the Web Widget so you can choose the experience you want for your customers.
Course Topics
Set up the Web Widget to:
‣  Deflect Tickets By Using Self-Service
‣  Define the Information Collected From Your Customers
‣  Use Live Channels for Urgent Issues
‣  Learn How Channels are Prioritized in the Web Widget
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Guide I
On-Demand: Zendesk Chat for Admins
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Personalize Your Customer Experience with the Web Widget
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
This deep-dive is designed for admins who want to make the most out of the Web Widget. Whether you want to use the Web Widget for ticket deflection and boost self-service or to address urgent customer issues using live channels, this course will teach you how to configure the channels you need to achieve those goals. By the end of this course, you will learn how channels are prioritized in the Web Widget so you can choose the experience you want for your customers.
Course Topics
Set up the Web Widget to:
‣  Deflect Tickets By Using Self-Service
‣  Define the Information Collected From Your Customers
‣  Use Live Channels for Urgent Issues
‣  Learn How Channels are Prioritized in the Web Widget
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Guide I
On-Demand: Zendesk Chat for Admins
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Personalize Your Customer Experience with the Web Widget
  • Post-session survey
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