On-Demand: Pre-built Dashboards

This course has been archived

Find the updated course materials here: Understand team performance with pre-built dashboards 

  30 minutes

   Pre-recorded video

  Take this course as part of our Zendesk Explore CX Analyst Learning Path 

Description
Are you new to analytics? Are you overwhelmed with data? In this deep dive, we will walk you through Zendesk Explore's powerful and robust pre-built dashboards. There is no need to reinvent the wheel as these dashboards contain reports carefully created using industry leading best practices. We'll show you how to understand and interact with them, how to export and share them, and how to begin customizing them to meet your own reporting goals. Not only will you gain invaluable insight into your team's work and your customers' experience, but you will gain confidence to start exploring... Explore! This deep dive is designed for users of Explore Professional, but the first section covers what is available for Explore Lite as well as those with only a Viewer role.

Course Topics
‣  Learn the layout and functionality of pre-built dashboards  
‣  Clone and customize dashboards to meet your needs  

Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II