On-Demand: Pre-built Dashboards

On-Demand: Pre-built Dashboards

Discover which dashboards in Explore you can use on day 1.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you new to analytics? Are you overwhelmed with data? In this deep dive, we will walk you through Zendesk Explore's powerful and robust pre-built dashboards. There is no need to reinvent the wheel as these dashboards contain reports carefully created using industry leading best practices. We'll show you how to understand and interact with them, how to export and share them, and how to begin customizing them to meet your own reporting goals. Not only will you gain invaluable insight into your team's work and your customers' experience, but you will gain confidence to start exploring... Explore! This deep dive is designed for users of Explore Professional, but the first section covers what is available for Explore Lite as well as those with only a Viewer role.
Course Topics
‣  Learn the Layout and Functionality of Pre-built Dashboards  
‣  Clone and Customize  Dashboards to Meet Your Needs  
Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Pre-built Dashboards
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you new to analytics? Are you overwhelmed with data? In this deep dive, we will walk you through Zendesk Explore's powerful and robust pre-built dashboards. There is no need to reinvent the wheel as these dashboards contain reports carefully created using industry leading best practices. We'll show you how to understand and interact with them, how to export and share them, and how to begin customizing them to meet your own reporting goals. Not only will you gain invaluable insight into your team's work and your customers' experience, but you will gain confidence to start exploring... Explore! This deep dive is designed for users of Explore Professional, but the first section covers what is available for Explore Lite as well as those with only a Viewer role.
Course Topics
‣  Learn the Layout and Functionality of Pre-built Dashboards  
‣  Clone and Customize  Dashboards to Meet Your Needs  
Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Pre-built Dashboards
  • Post-session survey
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