On-Demand: Schedules and SLAs

On-Demand: Schedules and SLAs

Align your staff's schedules and your customers' expectations.

About this course

   35 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn how to create SLAs and schedules so that your operations align with your customers' expectations.

Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam. 
Course Topics
‣ Create schedules that reflect your teams' working hours
‣ Create SLAs so that your operations align with schedules and with your customers' expectations
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • Schedules and SLAs
  • Post-session survey

About this course

   35 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn how to create SLAs and schedules so that your operations align with your customers' expectations.

Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam. 
Course Topics
‣ Create schedules that reflect your teams' working hours
‣ Create SLAs so that your operations align with schedules and with your customers' expectations
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • Schedules and SLAs
  • Post-session survey
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