-
Schedules and SLAs
-
Post-session survey
On-Demand: Schedules and SLAs
Align your staff's schedules and your customers' expectations.
35 minutes
Pre-recorded video
Learning Path | Introduction > Foundation building > Skill sharpeners > Certification
Description
In this deep dive for admins, you'll learn how to create SLAs and schedules so that your operations align with your customers' expectations.
Note: We recommend this course if you're planning to take the Zendesk Support Administrator Exam as it covers a topic important to the exam.
Course Topics
‣ Create schedules that reflect your teams' working hours
‣ Create SLAs so that your operations align with schedules and with your customers' expectations
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II