On-Demand: Set Up Social Messaging in Zendesk

On-Demand: Set Up Social Messaging in Zendesk

Learn how you can set up Social Messaging channels in Zendesk.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Social Messaging lets you monitor your social media channels directly in Zendesk. In this course, you will learn how to set up Facebook Messenger and Twitter Direct Messages channels and organize your agents to handle Social Messaging conversations. At the end of this course, you will explore how you can monitor your team performance and staffing requirements with the available Social Messaging analytics.

Course Topics

Get to Know Social Messaging
Set Up Social Messaging Channels
Optimize the Agent Workflow
Handle Social Messaging Conversations
Track Social Messaging Analytics

Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Chat for Admins
 

 

 

Curriculum

  • Set Up Social Messaging in Zendesk
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Social Messaging lets you monitor your social media channels directly in Zendesk. In this course, you will learn how to set up Facebook Messenger and Twitter Direct Messages channels and organize your agents to handle Social Messaging conversations. At the end of this course, you will explore how you can monitor your team performance and staffing requirements with the available Social Messaging analytics.

Course Topics

Get to Know Social Messaging
Set Up Social Messaging Channels
Optimize the Agent Workflow
Handle Social Messaging Conversations
Track Social Messaging Analytics

Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Chat for Admins
 

 

 

Curriculum

  • Set Up Social Messaging in Zendesk
  • Post-session survey
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