On-Demand: Set Up Social Messaging in Zendesk

   30 minutes

   Pre-recorded video

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification

Description
Social Messaging lets you monitor your social media channels directly in Zendesk. In this course, you will learn how to set up Facebook Messenger and Twitter Direct Messages channels and organize your agents to handle Social Messaging conversations. At the end of this course, you will explore how you can monitor your team performance and staffing requirements with the available Social Messaging analytics.

Course Topics

Get to Know Social Messaging
Set Up Social Messaging Channels
Optimize the Agent Workflow
Handle Social Messaging Conversations
Track Social Messaging Analytics

Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
On-Demand: Zendesk Chat for Admins