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Side Conversations
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Post-session survey
On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
35 minutes
Pre-recorded video
Learning Path | Introduction > Foundation building > Skill sharpeners > Certification
Description
In this deep dive for admins, you'll learn about the advantages of using Side Conversations, how to set them up and how your agents will use them. Lastly, we'll finish with examples of how valuable Side Conversations can be when paired with other features like macos and triggers.
Course Topics
‣ Understand the Value of Side Conversations and How They Work
‣ Set Up Side Conversations
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II