On-Demand: Side Conversations

On-Demand: Side Conversations

Leverage the knowledge of peers and partners in your customer interactions.

About this course

   35 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn about the advantages of using Side Conversations, how to set them up and how your agents will use them. Lastly, we'll finish with examples of how valuable Side Conversations can be when paired with other features like macos and triggers.  
Course Topics
‣  Understand the Value of Side Conversations and How They Work
‣  Set Up Side Conversations  
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • Side Conversations
  • Post-session survey

About this course

   35 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn about the advantages of using Side Conversations, how to set them up and how your agents will use them. Lastly, we'll finish with examples of how valuable Side Conversations can be when paired with other features like macos and triggers.  
Course Topics
‣  Understand the Value of Side Conversations and How They Work
‣  Set Up Side Conversations  
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • Side Conversations
  • Post-session survey
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