On-Demand: Side Conversations
Leverage the knowledge of peers and partners in your customer interactions.
Learning Path | Introduction > Foundation building > Skill sharpeners > Certification
In this deep dive for admins, you'll learn about the advantages of using Side Conversations, how to set them up and how your agents will use them. Lastly, we'll finish with examples of how valuable Side Conversations can be when paired with other features like macos and triggers.
‣ Understand the Value of Side Conversations and How They Work
‣ Set Up Side Conversations
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II
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