On-Demand: Tags

On-Demand: Tags

Learn how tags can help you organize and search your ticket data.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn what you need to know to set up your tags, integrate them in your workflows, and start to think about agent permissions around the feature. This includes reviewing common use cases, best practices, and warnings about tagging.
Course Topics
‣  How tags are used
‣  Create ticket tags
‣  Add user and organization tags
‣  Use tags to enhance the agent experience
‣  Determine how your team will use tags
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Tags
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn what you need to know to set up your tags, integrate them in your workflows, and start to think about agent permissions around the feature. This includes reviewing common use cases, best practices, and warnings about tagging.
Course Topics
‣  How tags are used
‣  Create ticket tags
‣  Add user and organization tags
‣  Use tags to enhance the agent experience
‣  Determine how your team will use tags
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Tags
  • Post-session survey
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