On-Demand: The Zendesk Agent Workspace, I

On-Demand: The Zendesk Agent Workspace, I

Learn how to provide great customer service using Zendesk's multichannel Agent Workspace

About this course

   60 minutes

   Pre-recorded video

 

Description
New to the Zendesk Agent Workspace? This is the place to start. You'll learn your way around the agent workspace and get comfortable communicating with customers through the Support, Chat, and Talk channels. You'll also learn how to find tickets, calls and chats to work on, learn more about your customers, and which features you can leverage to become more efficient in your work as an agent. The course concludes with a comprehensive assessment which will tie together everything you've learned.  
Course Topics
  • Get to Know Zendesk Support
  • Experience Zendesk Support as an End User
  • Learn the Support Ticketing Environment
  • Explain Explain the Parts of the Agent Workspace
  • Find and Accept Incoming Customer Requests
  • Learn About Your Customer and Their Needs
  • Communicate with Customers Using the Agent Workspace
  • Collaborate with Other Agents to Solve Tickets
Recommended Prerequisites
None
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

Curriculum

  • About the Course
  • The Zendesk Agent Workspace, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey

About this course

   60 minutes

   Pre-recorded video

 

Description
New to the Zendesk Agent Workspace? This is the place to start. You'll learn your way around the agent workspace and get comfortable communicating with customers through the Support, Chat, and Talk channels. You'll also learn how to find tickets, calls and chats to work on, learn more about your customers, and which features you can leverage to become more efficient in your work as an agent. The course concludes with a comprehensive assessment which will tie together everything you've learned.  
Course Topics
  • Get to Know Zendesk Support
  • Experience Zendesk Support as an End User
  • Learn the Support Ticketing Environment
  • Explain Explain the Parts of the Agent Workspace
  • Find and Accept Incoming Customer Requests
  • Learn About Your Customer and Their Needs
  • Communicate with Customers Using the Agent Workspace
  • Collaborate with Other Agents to Solve Tickets
Recommended Prerequisites
None
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

Curriculum

  • About the Course
  • The Zendesk Agent Workspace, I
  • Assessment
  • Post-Session Survey
  • Post-Session Survey
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