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About the Course
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The Zendesk Agent Workspace, I 56 min
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Assessment
On-Demand: The Zendesk Agent Workspace, I
Learn how to provide great customer service using Zendesk's multichannel Agent Workspace
This course is out of date
The Zendesk Training team has recently archived the content included in this course. To access the updated content, please register for the Omnichannel Agent Learning Path HERE.
Video (56 min)
Description
New to the Zendesk Agent Workspace? This is the place to start. You'll learn your way around the Agent Workspace and get comfortable communicating with customers through the Support, Chat, and Talk channels. You'll also learn how to find tickets, calls, and chats to work on, learn more about your customers, and which features you can leverage to become more efficient in your work as an agent. The course concludes with a comprehensive assessment which will tie together everything you've learned.
Course Topics
- Get to know Zendesk Support
- Experience Zendesk Support as an end user
- Learn the Support ticketing environment
- Explain the components of the Agent Workspace
- Find and accept incoming customer requests
- Learn about your customer and their needs
- Communicate with customers using the Agent Workspace
- Collaborate with other agents to solve tickets
Audience
This course is relevant to Zendesk Agents new to the Agent Workspace.
Recommended Pre-requisites
None