On-Demand: Ticket Forms

On-Demand: Ticket Forms

Learn how to capture key information with ticket forms.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn how to build and make the most of your ticket forms with ticket field features that allow you to further customize the customer experience.

Note: The features taught in this course are available on our Enterprise plan.
Course Topics
‣ Build your ticket forms
‣ Make the most of your ticket forms by customizing them for your team's needs and for the customers who complete them
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • Ticket Forms
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
In this deep dive for admins, you'll learn how to build and make the most of your ticket forms with ticket field features that allow you to further customize the customer experience.

Note: The features taught in this course are available on our Enterprise plan.
Course Topics
‣ Build your ticket forms
‣ Make the most of your ticket forms by customizing them for your team's needs and for the customers who complete them
Recommended Prerequisites
On-Demand: Zendesk Support for Admins, I
On-Demand: Zendesk Support for Admins, II

 

 

Curriculum

  • Ticket Forms
  • Post-session survey
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