Zendesk Chat Dataset
On-Demand: Zendesk Chat Dataset
Use the chat dataset to gain more visibility into your Chat team's performance and your Chat customers' experience.
Learning Path | Introduction > Foundation building > Skill sharpeners > Certification
Are you interested in creating reports focused on Zendesk Chat? Do you want to build custom queries monitoring engagement in chat sessions? In this deep dive, we will take your knowledge of Explore and apply it to our live chat product. You'll get to know the ins and outs of the Chat dataset including its structure and how it's used in the Chat pre-built dashboard. You'll learn key metrics and attributes of the Chat Engagement dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. Note: The course is designed for users of Explore Professional with an Admin or Editor role.
‣ Get to Know the Zendesk Chat Dataset
‣ Learn the Metrics and Attributes of Chat Engagement
‣ Create Custom Queries to Monitor Zendesk Chat
Zendesk Explore, I
Zendesk Explore, II
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