On-Demand: Zendesk Chat Dataset

On-Demand: Zendesk Chat Dataset

Use the chat dataset to gain more visibility into your Chat team's performance and your Chat customers' experience.

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you interested in creating reports focused on Zendesk Chat? Do you want to build custom queries monitoring engagement in chat sessions? In this deep dive, we will take your knowledge of Explore and apply it to our live chat product. You'll get to know the ins and outs of the Chat dataset including its structure and how it's used in the Chat pre-built dashboard. You'll learn key metrics and attributes of the Chat Engagement dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. Note: The course is designed for users of Explore Professional with an Admin or Editor role. 
Course Topics
‣  Get to Know the Zendesk Chat Dataset  
‣  Learn the Metrics and Attributes of Chat Engagement  
‣  Create Custom Queries to Monitor Zendesk Chat  
Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Zendesk Chat Dataset
  • Post-session survey

About this course

   30 minutes

   Pre-recorded video

 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you interested in creating reports focused on Zendesk Chat? Do you want to build custom queries monitoring engagement in chat sessions? In this deep dive, we will take your knowledge of Explore and apply it to our live chat product. You'll get to know the ins and outs of the Chat dataset including its structure and how it's used in the Chat pre-built dashboard. You'll learn key metrics and attributes of the Chat Engagement dataset including how and when to use them. We'll finish by showing you how to apply this knowledge to create custom queries to meet your needs. Note: The course is designed for users of Explore Professional with an Admin or Editor role. 
Course Topics
‣  Get to Know the Zendesk Chat Dataset  
‣  Learn the Metrics and Attributes of Chat Engagement  
‣  Create Custom Queries to Monitor Zendesk Chat  
Recommended Prerequisites
Zendesk Explore, I
Zendesk Explore, II

 

Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. 

 

 

Curriculum

  • Zendesk Chat Dataset
  • Post-session survey
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