On-Demand: Zendesk Chat for Admins, I

On-Demand: Zendesk Chat for Admins, I

Are you a new Zendesk Chat customer? This is the best place to start.

About this course

   90 minutes

   Pre-recorded video

 

Description
New to Zendesk Chat? Zendesk Chat for Admins, I is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.
Course Topics
‣  Explain How Zendesk Chat Works
‣  Walk through the Chat Lifecycle
‣  Add Chat Agents
‣  Setup and Configure Your Web Widget
‣  Use Chat and Support Together
‣ 
Utilize Shortcuts
‣  Add Agents to a Department
‣  Use Chat Triggers
‣  Review Chat Analytics
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Chat for Admins, I Session
  • Post-Session Survey

About this course

   90 minutes

   Pre-recorded video

 

Description
New to Zendesk Chat? Zendesk Chat for Admins, I is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.
Course Topics
‣  Explain How Zendesk Chat Works
‣  Walk through the Chat Lifecycle
‣  Add Chat Agents
‣  Setup and Configure Your Web Widget
‣  Use Chat and Support Together
‣ 
Utilize Shortcuts
‣  Add Agents to a Department
‣  Use Chat Triggers
‣  Review Chat Analytics
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.
Frequently asked questions
How long do I have access to this training?
30 days! You're welcome to re-watch the course as many times as you'd like during that time. 

Can multiple people sit in on this course?
We recommend each learner purchase their own course. Our private training courses are better for groups. 

 

Curriculum

  • Zendesk Chat for Admins, I Session
  • Post-Session Survey
×
Register