Zendesk Chat for Admins, I Session
On-Demand: Zendesk Chat for Admins, I
New to Zendesk Chat? Zendesk Chat Essentials is the right place to start. This course will teach you how your customer service agents can use Chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.
- The time to complete this course is around 90 minutes.
- Your purchase and access to the course will be valid for 30 days after your date of purchase.
Format: On-Demand (Recorded)
It may be helpful, but is not required, to take Zendesk Support for Admins, I prior to taking this course.
What You'll Learn
By the end of this course, you'll be able to:
- Explain How Zendesk Chat Works
- Walk through the Chat Lifecycle
- Add Chat Agents
- Setup and Configure Your Web Widget
- Use Chat and Support Together
- Utilize Shortcuts
- Add Agents to a Department
- Use Chat Triggers
- Review Chat Analytics
What is On-Demand Training?
Our on-demand courses teach the same content as our live courses but without the Q&A. You’ll view the course on our platform, and you may stop, start, and re-view it, whenever you like. Your purchase and access to the on-demand course will be valid for 30 days after your date of purchase. If you learn better with a live trainer, take a look at our Virtual Instructor-Led courses.
Looking for private training sessions? Take a look at remote or onsite 1:1 training options.