On-Demand: Zendesk Chat for Admins, I with Agent Workspace
Are you a new Zendesk customer using Chat with Agent Workspace? This is the best place to start.
Pre-recorded video (45 min)
Description
New to Zendesk's Live chat solution? Zendesk Chat for Admins, I is the right place to start. This course will teach you how your customer service agents can use live chat to improve the customer experience. You'll learn the Chat lifecycle and how to place Chat strategically on your website to improve conversion. Finally, we'll cover tools you can use to monitor productivity and make your agents more efficient.
Course Topics
- Explain How Chat Works
- Walk Through the Chat Lifecycle
- Manage Agent Permissions
- Streamline Chat Volume with Routing
- Configure Operating Hours to Avoid Missed Chats
- Customize Your Web Widget
- Use Chat in Agent Workspace
- Increase Agent Efficiency with Shortcuts and Tags
- Manage Visitors Chats to Boost Agents Productivity
- Engage Proactively with Your Customers Using Triggers
- Track Chat Activity with Analytics
Audience
This course is designed for admins who are new to Zendesk Chat and have also opted in to Agent Workspace.
Recommended Pre-requisites
None.
NOTE: This course is designed for customers using Zendesk Chat and the Zendesk Agent Workspace.