On-Demand: Zendesk Explore, I

   2 hours

   Pre-recorded video

This course has subtitles in Spanish, Brazilian Portuguese, French, German, and Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 

  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification

Description
This course is the best first step in your Explore onboarding process. It teaches you the basics of Explore, starting with its interface and pre-built dashboards, then covers how to prepare for query creation. You'll then learn how to create custom queries, and you'll finish with adding, customizing and sharing dashboards.

★ NEW: This training includes an Insights to Explore module that bridges the gap for current Insights users who are looking to learn the main differences between Explore and Insights. ★

Course Topics
‣  Get to Know Explore
‣  Navigate Explore and its Pre-built Dashboards
‣  Create Custom Queries
‣  Add, Customize and Share Dashboards

Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.