On-Demand: Zendesk Explore, I

On-Demand: Zendesk Explore, I

New to Zendesk Explore? Start here.

About this course

   2 hours

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
This course is the best first step in your Explore onboarding process. It teaches you the basics of Explore, starting with its interface and pre-built dashboards, then covers how to prepare for query creation. You'll then learn how to create custom queries, and you'll finish with adding, customizing and sharing dashboards.

NEW: This training includes an Insights to Explore module that bridges the gap for current Insights users who are looking to learn the main differences between Explore and Insights.
Course Topics
‣  Get to Know Explore
‣  Navigate Explore and its Pre-built Dashboards
‣  Create Custom Queries
‣  Add, Customize and Share Dashboards
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.

 

Curriculum

  • Zendesk Explore, I Session
  • Insights to Explore Tutorial
  • Post-Session Survey

About this course

   2 hours

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
This course is the best first step in your Explore onboarding process. It teaches you the basics of Explore, starting with its interface and pre-built dashboards, then covers how to prepare for query creation. You'll then learn how to create custom queries, and you'll finish with adding, customizing and sharing dashboards.

NEW: This training includes an Insights to Explore module that bridges the gap for current Insights users who are looking to learn the main differences between Explore and Insights.
Course Topics
‣  Get to Know Explore
‣  Navigate Explore and its Pre-built Dashboards
‣  Create Custom Queries
‣  Add, Customize and Share Dashboards
Recommended Prerequisites
None, however it may be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.

 

Curriculum

  • Zendesk Explore, I Session
  • Insights to Explore Tutorial
  • Post-Session Survey
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