On-Demand: Zendesk Explore, II

On-Demand: Zendesk Explore, II

Continue learning key features of Zendesk Explore.

About this course

   2 hours

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you ready for the next step after taking our Explore I course? Zendesk Explore, II is it. In this course, you'll build on your knowledge of Explore's queries and dashboards so that you can customize those elements to meet your specific business goals. You'll learn how to create and clone a dataset, use results manipulations and calculations, and last, use advanced filters to create robust and targeted dashboards that enable you to communicate the meaning of your data however you need.
Course Topics
‣  Create a New Dataset
‣  Clone a Query to Your Dataset and Customize it
‣  Use Results Manipulations to Change Your Query Results
‣  Create Queries Using Calculations
‣  Use Advanced Filters on Your Dashboard

Recommended Prerequisites
It's recommended to take Zendesk Explore, I prior to taking this course. It may also be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.

 

Curriculum

  • Zendesk Explore, II
  • Post-Session Survey

About this course

   2 hours

   Pre-recorded video

 

This course has subtitles in Spanish, Brazilian PortugueseFrench, Germanand Japanese. Subtitles can be enabled by clicking the CC box at the bottom of the video. 
  Learning Path      |    Introduction  >  Foundation building  >  Skill sharpeners  >  Certification
Description
Are you ready for the next step after taking our Explore I course? Zendesk Explore, II is it. In this course, you'll build on your knowledge of Explore's queries and dashboards so that you can customize those elements to meet your specific business goals. You'll learn how to create and clone a dataset, use results manipulations and calculations, and last, use advanced filters to create robust and targeted dashboards that enable you to communicate the meaning of your data however you need.
Course Topics
‣  Create a New Dataset
‣  Clone a Query to Your Dataset and Customize it
‣  Use Results Manipulations to Change Your Query Results
‣  Create Queries Using Calculations
‣  Use Advanced Filters on Your Dashboard

Recommended Prerequisites
It's recommended to take Zendesk Explore, I prior to taking this course. It may also be helpful, but is not required, to take Zendesk Support for Admins, I and Zendesk Support for Admins, II prior to taking this course.

 

Curriculum

  • Zendesk Explore, II
  • Post-Session Survey
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